INcorporated Session Class

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I-Ncorporated Session Class

• I-Ncorporated Sessions Explained

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I-Ncorporated Session Class

• Mentoring Process
• Purpose Goal, Life, and Career Focused
• Employee Mentoring Sessions
• Staff Training Sessions
• Business Transformation Sessions

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I-Ncorporated Session Class

• Coaching Process
• Purpose Behavior Focused
• Performance Recognition Sessions
• Performance Development Sessions
• Progressive Counseling Sessions

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Mentoring Sessions

• Employee Mentoring Session
• Finish these statements
• I feel best at work when I _______________________
  _____.
  
• I feel most valued at work when
  _______________________.
  
• What do you feel are 3 of your greatest
  strengths? Why?
  
• What do you feel are 3 of your greatest
  weaknesses? Why?
  
• What would you like to be doing in 5 years?
• What do you need to learn to make this a
  reality?
  
• What resources will be necessary to achieve this
  goal?
  
• What abilities or skills do you have that will
  help you achieve this goal?
  
• What is your ultimate goal outside of your career
  (i.e. family, travel, ministry, etc.)

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Mentoring Sessions

• Staff Training Session Job related skills
• How to answer the phone correctly.
• How to properly inspect vehicles.
• How to present to customers.
• How to execute a missed-sales process.
• Teamwork exercises
• Leadership videos

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Mentoring Sessions

• Business Transformation Session
• Owner/Senior Management
• Focused on company objectives, goals, problem
  solving.
  
• Reiterate where we are headed as a company What
  does it look like in the future?
  
• Based on data gathered, what are the true needs
  of the company?
  
• Mentoring of the team as a group.

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Coaching Sessions

• Performance Recognition Session
• Individual recognition of a team or an employee
  in a PUBLIC environment for their performance.
  
• Awards
• How did they do it? Have them share with the
  team.
  
• Should be accompanied with a trinket or
  something tangible for display.
  
• Personal documentation of this event is
  recommended.

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Coaching Sessions

• Performance Development Session
• Individual coaching of a team or an employee in a
  PRIVATE environment for their performance.
  
• MISTAKE 1 Coaching in PUBLIC
• This should be done one-on-one to avoid
  embarrassment in front of their peers.
  Remembering that the role of a coach is to build
  up or amplify ones strengths is primary in this
  session.
• Coaching in public creates distrust among
  employees and other team members, and can also
  create fear in your working environment.
  
• Remember, Coaching sessions are behavior and fact
  based. Before entering this session, please
  ensure you have facts to back their performance
  attributes. (i.e. reports, business metrics
  specific to their job performance)
• Documentation is necessary for this meeting.

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Coaching Sessions

• Progressive Counseling Session
• Documentation of the employees performance
  indicates a trend, pattern, or frequency of
  negative behavior.
  
• If an employee has been coached, and agrees to
  change the behavior, you must expect the change
  to take place.
  
• Verbal (discussion record), Written, or Final
  Progressive Counseling is issued based on the
  severity of the offense.
  
• Behavioral vs. Gross Misconduct?
• Very little discussion takes place, as this is
  corrective action. It is pre-prepared
  documentation.
  
• You may address questions the employee may have
  after the document is issued. They do have the
  opportunity to disagree in a written format
  during or after the document is issued.
• WORST CASE SCENARIO

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I-Ncorporated Sessions

• All of these sessions are necessary to execute in
  order to have an environment in which employees
  WANT to work for you.
  
• When confronting employees with performance
  issues, it is important to use FACT over FEELING.
  How should this be done?
  
• This process, if used correctly can take the
  stress out of people management. How will it take
  the stress out of people management?

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I-Ncorporated Sessions Class

• Thank you for attending!
• mike_at_turnaroundtour.com
• www.turnaroundtour.com
• 800-233-8551