Find Your Way Through LCIs Information Technology

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Find Your Way Through LCIs Information Technology

• USA/Canada Lions Leadership Forum
• September 25, 2009
• Joe Schrepfer
• Manager, Membership Web Applications
• Lions Clubs International

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Find Your Way Through LCIs Information Technology
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Technology Milestones
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Technology Milestones The 60s and 70s

• LCIs first computer was installed in 1967 and
  was a Honeywell H-200 with 4KB of Memory and 0KB
  of Disk Space.
• Paper MMRs were shipped to HQ for entry.
• Data Entry was performed on key punched cards.

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Technology Milestones The 80s and 90s

• By the 90s we were up to 256KB of Memory and 8GB
  of Disk Space on a Honeywell Bull DPS 7000.
• Paper MMRs could be Faxed to HQ.
• Staff had to schedule time at a terminal to do
  their work (including programmers).

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Technology Milestones Y2K through Today

• Bull Mainframe replaced with state of the art
  Hewlett Packard blade servers.
• 64GB of Memory and 20TB of Disk Space.
• 85 of Clubs enter their own MMRs over the web.
• Each employee has their own computer.

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Recent Accomplishments
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Recent Accomplishments Organization
Infrastructure

• Redefined IT Organization to better serve you.
• Completed major messaging security systems
  upgrades.
• Implemented VoIP phone system reducing
  telecommunications costs by more than 50.
• Obtained, configured, and distributed new staff
  computers.
• Upgraded to Office 2007.

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Recent Accomplishments Applications Web

• Implemented Business Intelligence and Reporting
  capabilities.
• Added on-line printing of membership cards.
• LeoMMR development completed.
• Passwords are now sent via E-Mail.
• Monthly releases of WMMR resolved over 200
  issues.
• Added newly chartered clubs functionality to web
  service.

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Current Environment
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Current Environment IT Organization
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Current Environment Applications
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Current Environment Challenges
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Current Projects
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Current Projects Organization Infrastructure
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Current Projects Applications Web
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Future Direction
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Future Direction
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Future Direction Vision

• No Training Needed
• Easy to Use
• Intuitive
• Accessible
• Seamless
• Reliable
• Secure
• Current Technology
• Single Application

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Future Direction Give us your ideas (Comments
from Audience)

• Suggestions
• Continue to support paper MMRs
• Prompt to save when navigating off the page
• Locate process manuals in centralized location
• Create a Collaboration service to organize lions
  such as to go to meeting (keep it secure and
  private)
• New member report should have same fields as
  membership dump
• Standardize forms/publications to Letter and
  identify Legal size forms in advance
• Allow MMR Report Downloads

• Suggestions
• Make it easy to read
• Use the same font for everything (Arial or
  Tahoma)
• Allow data entry errors to be corrected (e.g.,
  dropped deceased wrong member)
• Validate phone number entry
• Include officer title on reports
• Add a button to change the font size
• Mobile based PU-101s (especially when helping
  clubs that are without web access)
• Keep it easy for technically challenged

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Future Direction Give us your ideas (Comments
from Audience)

• Suggestions
• Activity Reports difficult to use
• Educate district governors
• Printing club reports (click on club link)
• Problems printing activity report
• Should club pages be hosted by LCI (since
  e-Clubhouse just started, we will wait and see).
• Can you add documents to e-clubhouse?
• Different response on web using same password in
  different places
• Include revision/date on forms

• Suggestions
• Monthly MMRs should keep dates in mind with
  awards and display all dates (keep original
  reporting month)
• .Org search returns too much information and
  could be improved
• Change print button to view button since it
  doesnt print
• Create customized Club pages (see e-Clubhouse)
• Need a new member report for DGs that shows new
  members by club.
• Focused buttons, pages, and options based on
  title of user

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Future Direction Give us your ideas (Comments
from Audience)

• Suggestions
• Billing link for club secretaries needs a better
  way to export and use the information in excel or
  word
• Correcting mistakes is difficult/impossible when
  copying from column based publications (e.g., by
  laws)
• Customize password letter by title to include
  what to use wmmr for
• District Governor training should include LCI HQ
  overview
• The old Membership application form is on the
  website instead of the new one

• Suggestions
• Online training
• Club health report updated daily (great report
  but update it more often)
• Writable PDFs for youth exchange and other
  publications
• Standardizing publications and making Doc
  versions available
• Avoid columns to help copying and pasting
• Change contact us to make it easier to figure out
  who to get a hold of
• Copying PDF to Word for club publications is
  difficult

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Future Direction Give us your ideas (Comments
from Audience)

• Websites you like
• Use Facebook as an example for a collaboration
  site dedicated to Lions Clubs
• QVC.com
• iGoogle.com
• FTD.com

• Suggestions
• Create a way to communicate within the district
  such as a district forum where clubs can send and
  receive messages to/from other clubs and to/from
  the district. Also send a notification via
  e-mail when messages are posted.

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Thank you and enjoy the rest of your stay in
Memphis!