Tony Tortorice

1
Building Strong Relationships Around Shared
Services

• Tony Tortorice
• Chief Information Officer for Washington State
• Director, Department of Information Services
• August 19, 2009

2
What is Government?

• Public Safety/Justice
• Social Welfare/Healthcare
• Natural Resources
• Transportation
• Education
• Central Services
• Regulatory/Energy Telecommunication

3
Citizen-Centric Government

• What could it look like?

Wherever you go. . . . There you are
4
Insert Jons test here
http//dis.wa.gov/mygov/index_test.htm
5
Currently available

• What you just saw was a shared service
• Identity management service
• Single source
• Multiple applications
• Master data in a single place

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MyGov.wa.gov

• Easy
• Seamless
• Comprehensive
• All about ME!

7
21st Century Government is

• Open
• Transparent
• Participatory
• Effective

• Its all about the citizen

8
Why are major corporations doing Shared Services?

• IBM
• BP
• Microsoft
• HP

Its all about the Benjamins!
9
Characteristics of Shared Services

• Utilization of assets
• Standardization
• Economies of Scale

10
What is the Cloud? What is it NOT?
Cloud Services vs. Shared Services

• Mainframe
• Telecom
• Server virtualization
• Software Services
• Email

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Data Hub Services
12
Washington Shared Service Opportunities

• Statewide email consolidation
• Virtualization expand the state cloud
• Inventory and recast legacy systems into modern
  technologies
• Unified Communications
• Virtual a la Carte

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How are we going to get there?
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State Auditors Pricing Study

• Establish true cost of IT across state
• Apples to apples for budgeting
• Common cost language helps legislature evaluate
  shared services

15
Customer Advisory Board

• Forum re-convened as Customer Advisory Board
• Group studying shared service implementation
• Answers for PTI study

16
Reinventing DIS

• Re-establish DIS as the state technology leader
• Lower costs
• Move to customer-focused operation
• Work with stakeholders to define IT shared
  service model
• DIS must take first steps into shared services

17
Lean Government Maximize value, Minimize waste
Its about dieting out the fat.

• Lean Principles eliminate
• Overproduction
• Inventory
• Extra Steps
• Motion
• Defects
• Waiting
• Transportation

1 of 33 Billion 330 Million
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Lean HR using IT

• Workflow e-forms
• Find ways to reduce delays or waits
• Can we make it easier?
• Employee self-service

Follow the paper trail
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Alabama Shared Email Service Implementation

• Willing Failing
  Unyielding

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Challenges Ahead

• Defining Basic Service Achieve stakeholder
  agreement for service specification and
  configurations
• Edict vs. consensus
• Demonstrate our commitment to change to
  stakeholders eat our own dog food

21
The Journey
Not a sprint . . . . . but a marathon