The Queenstown

1

• The Queenstown
• Multi-Venue Exclusion Report

Rose Fraser, Queenstown Oasis Centre
2
The Queenstown Gambling Environment

• 11 Venues (Queenstown-Lakes District)
• 112 VGMs
• 10 Societies
• 2 Casinos with 161 VGMs

3
Key Points

• Number of Reasons for Implementation of a Multi-
  Venue Exclusion Process
• MVE Works!
• For Venues Operators, the DIAs focus is to make
  it as easy as possible.
• If you Knowingly allow PGs to enters or play,
  then we have an issue with you
• For the Problem Gambler its is an effective
  deterrent

4
How the MVE Process Works
5
MVE Analysis

• Review of MVE process involving interviewing
  venue managers
• Number of questions asked
• How do they identify gamblers who have
  self-excluded?
• What is the venue process when the
  multi-exclusion form arrives?
• Difficulties that arise
• Resolutions
• How can we help?

6
Findings
7
Discussions with the DIA
8
The Key to Success and Future Plans

• Relationships