A Question of Evidence The behavior-based interview

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A Question of Evidence The behavior-based
interview
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You will learn

• What behavioral questions are
• Why they are useful
• How to use them

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3 Types of Questions

• Behavioral
• Biographical
• Hypothetical

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Behavioral questions

• Ask how people actually behaved
• Examine the effect of their behavior
• Focus on specific incidents

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Examples of Behavioral Questions

• Tell me about a time when you were under
  pressure?

Have you ever had to deal with a conflict? Tell
me about it?
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Biographical questions

• Ask about peoples experience
• Ask about achievements

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Examples of Biographical Questions

• I see you worked for Smith and Jones. What was
  your job there?

What did you achieve at Oldsocks and Darn?
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Hypothetical questions

• Ask about imaginary events

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Examples of Hypothetical Questions

• What would you do if this building caught fire?

How would you handle a difficult customer?
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Devise

• Three biographical questions
• Three behavioral questions
• Three hypothetical questions

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Analyze Randalls Interview
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Discuss

• What are the advantages of each type of question?
• What are the disadvantages of each type of
  question?
• When would you use each type of question?

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Advantages of Behavioral Questions

• Effective
• Best predictor of future behavior
• Difficult to fake an answer
• Objective
• Evidence based
• Transparent
• Open with candidates about skills sought
• Legal
• All candidates asked for same behaviors

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Advantages/Disadvantages of Biographical questions

• Good for getting a general picture
• Good for leading into a behavioral question
• Insufficient to predict future performance

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Advantages/Disadvantages of Hypothetical questions

• Good for exploring thought processes
• Useful for inexperienced candidates
• Poor predictor of future performance

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Devise

• Opening question for behavioral indicators
• Leadership
• Communication
• Teamwork/Working Together

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P.R.O.B.E.

• Position
• Role
• Objective
• Behavior
• Effect

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Role-Play
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• Behavior-based interviewing
• Effective
• Objective
• Transparent
• Legal

• Prepare
• Analyze job for competencies
• List observable behaviors
• Devise opening questions

• Asking the questions
• P problem or position
• R role
• O objective
• B behavior
• E - effect

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A Question of Evidence The behavior-based
interview