Information Services Operations Report

1
Information ServicesOperations Report

• December 2005 / January 2006

2
Report Structure

• Summary reports by
• Faculty
• Key Performance Indicator
• Area specific reports
• Central Services
• Portsmouth Business School
• Faculty of the Environment
• Faculty of Humanities
• Faculty of Science
• Faculty of Technology
• Status Legend

3
Summary by Faculty December 2005 / January 2006
4
Summary by KPI December 2005/January 2006
5
Faculty Service Delivery Reports

• The following Service Delivery Reports have been
  prepared by the SDMs and are included
  unmodified.
• Comments on the structure and content would be
  greatly appreciated.

6
Central Departments Service Delivery Review
December 2005 / January 2006Gaye Eley - SDM
7
Central Departments KPI Summary December 2005 /
January 2006
8
KPI Summary I.S. CORPORATE / LAN SYSTEMS
December 2005 / January 2006
9
Central Departments IS Project Status - December
2005 / January 2006
Active IS Projects Prime Deliverables
Date Status XP Rollout Phase 2 Steve
Christopher All staff up to XP July
06 Green Hardware Audit Gerry / Steve Central
Depts Feb 06 Green Hardware Audit on-line s/w
db Steve Christopher Central Depts Feb
06 Green Helpdesk software review/
replacement Dave Gratton All IS Mar
06 Amber Client 4.90 rollout Dave Gratton All
UNI customers Feb 06 Green Wireless
surgeries Gerry Reilly All Uni Customers Jan
06 Green Groupwise Training Helpdesk
staff Martin McNaught All Helpdesk staff Jan
06 Green Groupwise Rollout Gaye Eley April 06
Green
Risks / Issues Action Plans (list those issues
driving the red and yellow indicators
above) Helpdesk system software replacement
review delayed due to overload of client issues
Software company Touchpaper visiting IS for
demonstration/discussion in February 2006
10
Central - December 2005 / January 2006
Customer Accomplishments Library - Thanks and
appreciation to University Networks Group - very
helpful in getting all the data and phones to new
locations on time for Library staffs temporary
"homes Campus Services January 12th All EPOS
staff training completed and 16 EPOS tills went
in live and working successfully for all
catering services (EPOS electronic
????????????????????????????) Estates Dec 1st
2005, Estates successfully completed simultaneous
linked upgrades of Archibus (the Corporate Space
Management system) from Ver12 to Ver14.3 and
AutoCAD 2002 to 2006 Finance BACSIP went on
line in December 2005 and is working successfully
Customer activities and key dates EiR IRIMS
(web based system for reporting University wide
security issues) waiting for installation
Julian Lintell-Smith aware (Tony Davis) Student
Housing - PAMS Student accommodation record
system Upgrade completed still testing upgrade
Dec 05 (Catherine Taylor) Marketing Upgrade
Content Management System completed end of
December 2005 RDS / Marketing Moving to James
Watson Purple Door during February / March
2006 Estates Post room moving from Wiltshire
building to Port Royal Street
Issues and outages Network - LN05 server been
up / down intermittently during December
2005 LA10 taken off of the network December
2005 Wireless - Various buildings across Campus
have had wireless outage due to Access Points
being upgraded / replaced Library - Still
printing problems in Frewen open access - default
still goes to the colour printer under
investigation
11
Central - December 2005 / January 2006
IS Accomplishment Central - Hardware audits in
Central Departments in preparation for Phase II
XP rollout Hardware audit software completed and
reports sent to Central Departments Virtual
Helpdesk support teams physically located within
the core team working successfully Core
Helpdesk now processing mobile connection requests
Future planned work and exposure to
risks Cascade Frewen library pcs for replacement
of on-line catalogue pcs Support of pcs in
International Office move to 1st Floor Nuffield
already started Investigation and upgrade of
student pcs in ASK - minimum disruption (replace
graphics card and upgrade mem) Backup failure /
exceptions and contact procedures to be
completed Groupwise implementation and
support Preparation of assistance to support
central departments moving to Purple Door James
Watson in February 2006 Installation of 32
flatscreens for Purple Door James Watson February
16th 2006 Wireless surgeries to be moved to full
time support service in Connect Up shop starting
February 13th 2006
Customer and Business Concerns/Status/Accomplishme
nts Concerns have been expressed regarding the
network outage during the weekend 20th/24th April
when moving to the new computer room in James
Watson
12
PBS Service Delivery Review December 2005 /
January 2006Barrie Miles - SDM
13
PBS KPI Summary December 2005 / January 2006
14
PBS IS Project Status - December 2005 / January
2006
Active IS Projects Prime Deliverables
Date Status XP Rollout Phase 2 BJM All staff
up to XP July 06 Green Hardware Audit of Admin
PCs MSD Corporate system users Feb 06
Green Groupwise Rollout CRR Easter 06
Green Web Based EQL UAM MSD Enables distance
learning Easter 06 Green Setup 12 pcs open
access lab (Langstone) MSD/RH 2nd semester
Green PBS take over of Burnaby Terrace BJM/MSD Su
mmer 06 Green
Risks / Issues Action Plans (list those issues
driving the red and yellow indicators above)
15
PBS - December 2005 / January 2006
Customer Accomplishments Economic and Social
Research Council (ESRC) has given recognition to
PBSs postgraduate research training across all
variations of awards applied for (1 3,
full/part-time and for CASE awards
full/part-time) Personal Development Planning
online tool 'GoalPost' is being utilised by both
students and their personal tutors.
Customer activities and key dates PBS Executive
Committee 7th Dec 11th Jan , PBS Learning
and Teaching Committee 11th Jan PBS Business
Development Committee 18th Jan, PBS Library
Committee 7th Dec PBS IT Committee 25th Jan PBS
Board 1st Feb
Issues and outages Sporadic GoalPost downtime
and slow login time resulting in reduced staff
usage. Login time impacted by response time of
HEMIS (to be reassessed after Jupiter rollout)
hosting of GoalPost by central IS is under
review.
16
PBS - December 2005 / January 2006
IS Accomplishment Client upgrade completed
across PBS
Future planned work and exposure to
risks Upgrade of XP phase 2 PCs limited
disruption. Rollout of admin machines (Win 2K due
to corporate system requirement) - limited
disruption. Recall all PhD laptops for essential
upgrades limited disruption.
Customer and Business Concerns/Status/Accomplishme
nts Concerns have been raised regarding the
proposed 2 month withdrawal of compel. Rollout of
new equipment delayed due to commitment to major
projects.
17
Environment Service Delivery Review Dec 2005 -
Jan 2006Stuart Graves, SDM
18
Environment KPI Summary Dec 2005 - Jan 2006
19
Environment Dec 2005 - Jan 2006
Customer Accomplishments LRC, negotiated
purchase of new chairs to replace student facing
plastic chairs from disability funds, Faculty to
complete upgrade with its own funds. Agreement
for Civil Engineering to move to the Technology
Faculty .
Customer activities and key dates Start of
Semester 2, with high volume Teaching, IT and
Printing demands. Civil Engineering, vigorous
testing of the new Autocad product upgrade -
early semester 2. GIS starting new unit Spatial
Databases requiring Oracle Database and
Application Server.
Issues and outages Network upgrades no
issues Power Outages no issues Printing
Outages Some disruption for two days whilst new
HP4000 printers were installed.
20
Environment Dec 2005 - Jan 2006
IS Accomplishment Stable Mac logins for December
and January. Completed new laptop rollout for
Geography, EDAM, Architecture, Faculty Office,
Civil Engineering and ADM. Connect UP introduced
and commencing services on 13th February. Large
Format Printing usage rising steadily since
installation of new HP4000 Printers. Completed
the cascading of XP ready machines (Celeron
800MHz) to those under-spec. Transferred
Geography and Civil Engineering web sites on to
new Win2003 domain.
Future planned work and exposure to
risks Rollout of new student/staff machines
limited disruption.Upgrade all staff print
queues to NP4 - some ongoing disruption. Ongoing
transfer of services from WinNT Domain to Windows
2003 / Active Directory - various levels of
outage. Alan Palmer moved to Park for month trial
to assist with Student Support and LFP etc, may
limit services at Portland.
Customer and Business Concerns/Status/Accomplishme
nts ADM Support staff are concerned that they
continue to gain and then lose their network
rights to passwords and printers. ADM are worried
about the cost of upgrading Admin staff to XP.
Faculty concern re ongoing licence cost of
AutoDesk products. The Faculty are exited about
the rollout of GroupWise but are concerned
regarding staff development and training.
21
Environment IS Project Status Dec 2005 - Jan
2006
Active IS Projects Prime Deliverables
Date Status Large Format Printing Steve Hall New
Printer Dec 05 Done Windows Server 2003 Teresa
Ford Replace NT Domain Oct 05 Amber Apple Mac
Project John Cunningham Secure infrastructure Ongo
ing Green LRC Map Database Alan Palmer
Ongoing Red Virtual Studio Project Stuart
Graves Ongoing Green XP Software Sem
2 Philip Davies Teaching Software available Feb
05 Amber / Red XP Rollout Phase 2 Stuart
Graves All staff up to XP Feb 05 Green Hardware
Audit Team PC list for XP rollout Feb
05 Green Software Audit Philip Davies Fac-wide
Software list Dec 05 Red Software Strategy Stuart
Graves Feb 06 Red ADM XP Rollout Amy
Merritt H/W upgrade for XP Phase 2, 25M/Cs Dec
05 Done New PC rollout Mark Shaw Either upgraded
to XP or as Win2K Dec 05 Done Connect
UP Stuart Implement services in IS Shop Feb
05 Green
Risks / Issues Action Plans (list those issues
driving the red and yellow indicators
above) Windows Server 2003 project on schedule,
changes in team rota have freed Teresa up for one
day a week to complete. LRC Map Database, with AP
leaving we no longer have resources for this
project. NAL XP Software rollout is being
severely disrupted due to ongoing network rights
issues, this could shortly affect teaching. Due
to workloads the Faculty Software Strategy has
not been investigated, may be delayed until
summer.
22
Humanities Service Delivery Review December 2005
/ January 2006Brian Greenwood - SDM
23
Humanities Faculty KPI Summary December 2005 /
January 2006
24
Humanities Faculty - December 2005 / January
2006
Customer Accomplishments Faculty registry
reports that UCAS applications for 2006 are 10
up at this stage against last year, in contrast
to a national and University downward trend
largely due to top-up fees. SECS has bid for TDA
funding for support for ICT for Initial Teacher
Training.
Customer activities and key dates The faculty,
and in particular SCAFM and SECS, are affected by
the new faculty decision and planning for the
move of SCAFM and arrangements at St Georges
building has started effective October
2006 ICJS this week (6th Feb) is running its
on-campus week for distance learning (DL)
students SLAS is planning a Responding to the
Needs of the Chinese Learner conference in July
2006 and has a Language Learning conference on
9th Feb in Park building.
Issues and outages Some ongoing issues for staff
due to the pace of the client upgrade
programme. Park open access facilities have been
affected by a major issue with the School of
Earth and Environmental Sciences teaching room in
Burnaby. Because teaching was seriously
disrupted, classes have been moved to one of the
Park open access rooms.
25
Humanities Faculty - December 2005 / January 2006
IS Accomplishment To help fulfill the duties of
IS Service Delivery Manager, two schools have
agreed monthly IT management group meetings of
the Head of School, other key school staff and
the SDM. Arrangements are being made with the
remaining schools. School IT user group meetings
will continue as before. The role of the SDM is
being publicised at all levels. XP phase 1 for
students was successfully completed on
time. Casual staff are now covering the evening
support desk in Park open access from 5 to 8 p.m.
Future planned work and exposure to risks XP
phase2 for staff is currently in preparation and
may involve some PC equipment replacement or
upgrade. The rollout is very complex involving
corporate systems as well as academic/office
applications, and covering laptops as well as
fixed PCs. A six-month rollout is scheduled.
Customer and Business Concerns/Status/Accomplishme
nts The IS computer room move from Mercantile to
James Watson, planned for 20-23 April, has
resulted in some IS and faculty contingency
planning to provide a limited computer service
during this period for students who have
project/dissertation deadlines the following
week. Standalone PCs and printing output will be
provided in Park open access. Students will be
given early warning of the downtime and of the
arrangements. The provision of adequate
technical support for Humanities schools in St
Georges Building has become a priority concern as
a result of the new faculty decision and the
restructuring of other faculties as a
consequence. Support in St Georges has been
difficult previously and will need
re-thinking. In addition the lack of pooled
spaces in St Georges is under investigation. Conc
ern has been expressed by the School Managers
about the IT support team arrangements for
Humanities and their feeling that they have lost
control of the ability to see that their
requirements are met. Inability to communicate
and geta response are cited.
26
Humanities Faculty IS Project Status - December
2005 / January 2006
Active IS Projects Prime Deliverables
Date Status Access database for SECS Brian
Greenwood Updated database Tba Green Journalism
Newsroom for SSHLS Brian Greenwood Working
system Tba Green XP Rollout Phase 2 Brian
Greenwood All staff converted to XP July
06 Green Hardware Audit Brian Greenwood Audit
of Faculty PCs Feb 06 Green Client 4.90
upgrades Paul Brookes/ASH Upgrade of client for
Hums staff Dec 05 Red
Risks / Issues Action Plans (list those issues
driving the red and yellow indicators above) The
automated 4.9 upgrade didnt work on many of the
Humanities PCs (as they were running a service
Pack lower than v4). Consequently these PCs have
had to be upgraded manually or re-imaged, which
is a painstaking job. .
27
Science Service Delivery Review December 2005 /
January 2006Dorothy Corrick- SDM
28
Science Faculty KPI Summary December 2005 /
January 2006
29
Science Faculty - December 2005 / January 2006
Customer Accomplishments New IT suite for
undergraduates and postgraduate students
furnishing has been completed, should be fully
functional for Semester 2 Sport Bra Study
undertaken by Dr. Jo Scurr, from Sports and
Exercise Science featured in most of the
national press
Customer activities and key dates Building
moves School of Health Science and Social Work,
Admin/research staff plus the Expert Centre move
postponed due to sewerage leak in James Watson
no new date for move as yet School of Health
Science and Social Work All academic centres
still on target to move into St. Michaels in
Summer of 2006 Sports and Exercise Science still
on target to move into new building behind the
Nuffield Centre in July 2006 Tragically the bid
for Dental School 2 was unsuccessful
Issues and outages Some ongoing issues due to
pace of client upgrade programme Major issue with
Earth and Environmental Sciences teaching room in
Burnaby teaching seriously disrupted -
investigation ongoing, classes moved meanwhile to
Park. Dentistry concerns Training issues in St
Georges regarding connection to Dentistrys 230
subnet plus LU13 performance - the N\drive for
most of their staff Concerns voiced over N drive
space and PC Admin Rights by Pharmacy
procedures emailed to IT reps
30
Science Faculty - December 2005 / January 2006
IS Accomplishment Institute of Marine Biology IT
suite all PCs installed Rollout of Science
Faculty capital budget PCs rolled out Alan
Palmer giving much needed quality service in the
Student Open Access/Teaching Rooms in Park Alan
is on secondment from Environment Team
Future planned work and exposure to
risks Continuation of the client upgrade
programme no risk perceived Rollout of Science
Faculty capital budget notebooks awaiting XP
build Rollout of 53 x Expert Centre notebooks
awaiting XP build SEES teaching to be moved back
into Burnaby could cause further disruption to
teaching
Customer and Business Concerns/Status/Accomplishme
nts Major disruption to SEES teaching
applications not appearing both ASH and USG
investigating Dentistry training issues in St
Georges regarding connection to Dentistrys 230
subnet alternative methods/venue are being
explored
31
Science Faculty IS Project Status - December 2005
/ January 2006
Active IS Projects Prime Deliverables
Date Status XP Rollout Phase 2 Dorothy
Corrick All staff converted to XP July
06 Green Hardware Audit Dorothy Corrick Audit
of Faculty PCS Feb 06 Green Client 4.90
upgrades Paul Brookes Upgrade of client to
Sci/Hum staff Dec 05 Red Uni Software
licencing review Mary Withers First phase toward
Co-ordination of Software Feb
06 Green purchasing/ tracking Semester 2
software upgrades Mary Withers Second phase of
software Feb 06 Yellow to be available for
teaching in 2nd Semester
Risks / Issues Action Plans (list those issues
driving the red and yellow indicators above) The
4.9 upgrade automation didnt work on many of the
Science/Humanities PCs (as they were running a
service Pack lower than v4). Consequently these
PCs have had to be upgraded manually or
re-imaged, which is a painstaking job. Software
upgrades for Semester 2 are envisaged to be
completed shortly, delay due to major problems
with some of SEES applications which needed
immediate attention.
32
Technology Service Delivery Review December 2005
/ January 2006Ed Kopinski- SDM
33
Technology KPI Summary December 2005/January
2006
34
Technology KPI Summary - December 2005/January
2006
Customer Accomplishments MSc Computer Games
Technology course validated. MSc Forensic
Technology course validated. Object rig
successfully installed in CT Production
Studio. 12k research grant obtained from CETL
Expert Centre to create a streaming media
portal. Tutor Centre for distance and blended
learning to be established. Radio and TV exposure
of Video Podcasting project.
Customer activities and key dates Re-organisation
of faculties agreed by Academic Council.
Considerable ramifications for servicing of
departments in Technology and old Environment
Faculty. Hope that Mercantile improvements to be
included in 5-year plan for Technology. Faculty
have acquired additional space in Burnaby
Building for new Enterprise Centre. Undergoing
refurbishment. End of semester exam period
requiring on-line services. Pressure on portal
once results available.
Issues and outages Issues associated with client
upgrade - Pegasus/USB now appear to be
resolved. Volume failure in Linux server
(Herring) supporting research programme.
35
Technology KPI Summary - December 2005/January
2006
IS Accomplishment Faculty and Technology Extended
Campus offices moves over Christmas vacation
effected with minimal disruption New network and
client set up for International Office in Kuala
Lumpur by member of team. Changes enabled to ISO
front end web pages. Web page management
expertise being developed in team. New comms lab
setup, providing access to Netware and Linux,
using VMPlayer being used for first time in
teaching environment. EPortfolio service built at
short notice. Pilot being run with students
taking computing courses. Students on web site
generation modules can now access SQL databases
via Internet Explorer.
Future planned work and exposure to
risks Establishment of new IT resources in
Burnaby Building Investigation of dual boot
configuration for game development lab Improved
performance of Unix server Tiger for supporting
on-line examinations requires urgent
investigation Windows XP web page
development. Audits of software applications and
electrical equipment. Resolution of testing
arrangements. Move of computing staff from
Burnaby Terrace and CT staff to Middle
Street/Eldon.
Customer and Business Concerns/Status/Accomplishme
nts Funding issues associated with new faculty
changes and HEFCE allocations. Implications of
new faculty structure causing some concerns in
support teams.
36
Technology KPI Summary - December 2005/January
2006
Active IS Projects Prime Deliverables
Date Status IS web page development Steve
Broadbent FAQ page and moderation Mar
06 Green WinXP rollout Phase 2 Ed
Kopinski Upgrade staff July 06 Green Corporate
object builds for WinXP Michael Reid Apps tested
operational Apr 06 Green Research server
replacement rationalisation John Drury Transfer
of databases May 06 Yellow Continued development
of Kuala Lumpur n/w Steve Broadbent Network
client upgrade June 06 Green Re-design of
Mercantile facility Ed Kopinski Better lab
environment Sept 06 Green Development of
ePortfolio services Paulo Saldanha Availability
to all students Aug 06 Green New edition of
Connected Ed Kopinski Semester 2 edition Feb
06 Red
Risks / Issues Action Plans (list those issues
driving the red and yellow indicators above) Non
operation of fire alarms in Mercantile could
jeopardise teaching and support services. Funding
not available for Mercantile refurbishment
resulting in continued poor working environment
for students
37
Status Legend
(cut/paste appropriate button for each update)
Complete
Improving but not yet reaching target Not yet
reaching target Worsening and not reaching
target
Improving but seriously behind
target Seriously behind target Worsening and
seriously behind target
Improving and consistent with target On
target Worsening but consistent with target
38
Corporate / Lan Systems Legend
Complete
39
Corporate / Lan Systems Legend
Complete