NEXT GENERATION E911:

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• NEXT GENERATION E9-1-1
• The California Concept
• Daphne Rhoe, ENP
• Chief, California 9-1-1 Emergency Communications
  Office
• IWCE May 17, 2006

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Existing California Infrastructure

• 500 PSAPs
• 390 Primary
• 100 Secondary
• 2 E9-1-1 Service Providers
• ATT
• Verizon
• 46 Selective Routers (7 in the LA region alone)
• Frame Relay Packet Data Network for intra-
  inter-network data transfers
• CAMA Trunks

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NGEN - Benefits

• Why put E9-1-1 applications on standard
  interfaces and protocols?
• Vendor interoperability to drive competition
• Upgrade functionality with software, rather than
  hardware
• Why connect to NGEN Managed IP Network?
• Access to growing number of database needs
• Robust, diverse connectivity to minimize
  isolation
• Shared access for voice and data services to
  drive down costs
• More graceful transition to support emerging
  technologies
• Why VoIP?
• Improvements in functionality, flexibility,
  performance, and control

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NGEN Project Plan (4 Parts)
Part 1 NGEN Technical Specifications. Develop
SOW and select contractor to perform analysis to
develop technical (system functional)
specifications Part 2 NGEN Request for
Proposals. Modify specifications and develop
RFPs Part 3 Select NGEN Vendors. Coordinate
bid with the State Procurement Division and
select vendors Part 4 NGEN Implementation.
Strategically migrate to new NGEN system
according to rollout plan
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NGEN - Project Objective

• Deploy a Next Generation E9-1-1 Network (NGEN)
  for public safety in the State of California to
  manage the increasing number of 9-1-1 wireless
  and telematics calls to the PSAPs

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California Pilot

• Stages, Objectives and Deliverables

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Pilot Participants

• 14 city and county agencies in the Greater San
  Francisco Bay Area have agreed to take part in
  the Pilot

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Pilot Stages Planning

• Planning
• Identify Pilot Participants
• Identify Center Location
• Develop Pricing
• Grant Development
• Identify Grant Sources
• Independent Grant Writer
• Working with Mercuri3 and PSAPs
• PSAPs Submit Grant Applications

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Pilot Stage 1

• Planning
• Identify Pilot Participants
• Identify Center Location
• Design Network
• High capacity, secure and survivable
• Initial Connections
• Initial MLDB Development and Testing
• Establish Connections for Wireless and VoIP
• Simulated 9-1-1 calls
• Route to appropriate PSAP systems located at
  Center based on PSAP boundary information
• Begin Network Deployment

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Pilot Stage 2

• Complete Network Deployment
• Network Load Testing
• Security Testing
• Complete MLDB Development
• Begin MLDB Data Load
• PSAP Boundaries
• Full cell/sector and geo routing capability
• Move PSAP Test Systems to Actual PSAP Locations
• Test Call Delivery
• Develop and Define CAD Interfaces

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Pilot Stage 3

• Complete Network
• Load and Security Testing
• Complete MLDB Loading and Testing
• Deploy Pilot Systems to Call Taker/ Dispatch
  Stations at PSAPs
• Integrated or Parallel Systems TBD
• Train Call Takers/Dispatchers on System
  Operations
• Deliver Wireless and VoIP 9-1-1 Calls
• Maintain Parallel Wireless Systems During Cutover

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Objectives Deliverables

• Stage 1
• Project Plan and Timeline
• MLDB Definitions
• Network Design and Security Specifications
• Stage 2
• Network SLAs and Operating Procedures
• PSAP Equipment Interface Specifications
• Stage 3
• Repeatable System Specifications
• Final Project Analysis Report

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EM/HS Deliverables

• Demonstration of Real Time SES Data Sharing
• AVL where available
• Real time calls in progress
• Server based CAD capabilities
• Enhanced SES data interlinks to CAD server
• Radio Interoperability Demonstration
• Packet radio interconnect
• Remote dispatch/call overflow demonstrations
• Disaster Recovery Demonstration
• Re-route calls in real time from smaller
  communities to remote center
• Remote dispatch in disaster recovery demonstration

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PSAP Participation Impact

• Stage 1
• Participation
• Planning sessions
• Existing equipment and software identification
• Impact
• None Anticipated
• Stage 2
• Participation
• Continued Interface with Incumbent Vendors
• Network Connections to be Installed
• Make Space Available for Test Systems
• Impact
• Network Connections to be Installed
• Test Systems to be Installed

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PSAP Participation Impact (Contd)

• Stage 3
• Participation
• Systems Moved to Call Taker/Dispatcher Positions
• May be integrated with existing systems or run
  parallel (TBD)
• Call Taker/Dispatcher Training
• Impact
• Interface to Existing Systems
• Training Time Required
• Live Call Switch Over and System Monitoring
• EM/HS Demonstrations
• Remote Dispatch/Disaster Recovery tests

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The Future

• Our Goal is to
• provide more services and capabilities
• deploy new technologies more quickly and more
  easily
• provide a more cost effective solution for 9-1-1
  and more

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California 9-1-1 Web Page

• www.td.dgs.ca.gov/services/911