Information Technology in Electronic Government

1
Information Technology in Electronic Government

• Arthur Csetenyi
• Budapest University of Economic Sciences and
  Public Administration
• Department of Computer Science
• H-1828 Budapest, Fovam ter 8
• Fax () 361-266-2219
• mailto csetenyi_at_cs.bke.hu

2
Four perspectives of e-government

• reengineering / redesigning administrative
  processes in public sector
• tele-cooperation (CSCW), groupware
• knowledge management
• improving communications with citizens

3
Success vs. Failure in DG projects

• Objectives
• Management
• Resources
• Information
• Technology
• Processes
• Skills

4
Potential of e-governance

• new form of delivering information and services
• new ways of making information widely available
• new ways of initiating dialogs
• new forms of linking communities (on-line
  communities)

5

• new ways of tailoring services to individuals
  needs
• new forms of involving people in the process of
  policy making
• new ways of enhancing the representative role of
  government
• new ways of reducing digital divide

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Priorities

• To improve cost efficiency for governments
• To support democracy and democratic processes
• To deliver better quality services for citizens
  through effective use of IT
• To increase accountability and transparency of PA
  institutions and their policies toward citizens

7
Technical features

• Web publishing
• Uploading reports, resolutions, bills
• Discussion forums
• Infodesks, infokiosks
• Information retrieval
• Electronic mass opinion polling
• Electronic voting systems

8
BPR vs. CPI

• one-shot radical change in organizational
  processes to achieve maximal increase of
  efficiency and dramatic improvements in critical
  measures of performance
• incremental refinement of existing processes

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Fundamental principles of administrative process
improvement

• Increasing responsiveness to citizen needs and
  priorities
• Focus on organizational values
• Utilization of global (national) distributed
  resources
• Decision making at the lowest applicable level

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Additional principles of API

• Concurrency
• activities must be carried out in parallel
• Non-redundancy
• information must be captured only once and stored
  at the source
• Just-in-time knowledge delivery
• System maintainability

11
Groupware taxonomy

• Electronic mail and messaging
• Electronic meeting systems
• Video conferencing
• Group scheduling
• Group document handling
• Workflow

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Workflow management systems and computerized tools

• Representation of logic of administrative
  processes
• Four types of routing sequential, parallel,
  conditional, iteration
• Petri-nets

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Intelligent agents

• Intelligent artificial agents
• an agent is a piece of software that knows how to
  do things that you could do yourself if you had
  the time
• Application of agent technology
• filter agents
• search agents
• mail agents

14
Knowledge hierarchy

• information data (facts) purpose meaning
  interpretation
• knowledge information application action
• wisdom knowledge experience intuition

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KM components and organizational processes

• Document management tools
• Workflow tools
• Web conferencing tools
• Visual thinking tools
• DSS
• Digital whiteboards
• Data warehouses
• Groupware
• Intranets

• Distribution, publishing
• Organizational procedures and routines
• Communication
• Knowledge maps
• Problem solving
• Brainstorming
• Knowledge discovery
• Collaboration, coordination

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KMS objectives

• Find knowledge
• Create new knowledge
• Apply knowledge
• Reuse knowledge

• Knowledge bases, search-and-retrieval tools
• Groupware, collaboration support tools
• Search, retrieval, and storage tools
• Customer-support knowledge bases

17
User interface design

• Smart digital public kiosks
• Talking avatars
• Lifelike agents
• Pedagogical agents
• Knowledge-based learning environments

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Security concerns

• Protection
• Confidentiality
• Non-repudiation
• Authenticity
• Authorization

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Conclusions

• e-government will soon be conducted in routine
  fashion
• advanced communications technology alone are
  insufficient
• culture of openness in public life
• innovative partnership among governments, private
  sector, and academic world

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Thank you for your attention