The Hardest Part of Running a Business is Managing People'

1
The Hardest Part of Running a Business is
Managing People.

• Karen M. Videtic
• Associate Professor

2
What makes a good manager?

• Theory of Expectations
• Yours do you get what you expect!?
• Employees what do they want?
• Contemporary issues for management
• Diversity gender
• Multiple lifestyles changing values
• Today's skills
• Empowerment
• Participative decision making
• Team building
• Creating big picture thinkers

3
Contemporary Challenges

• Characteristics of todays employees.
• Younger employees social needs.
• Older employees are slow and steady.
• Understanding why people work.

4
Hiring the right people.

• Develop a job description
• Responsibilities
• Activities
• Determine qualifications for the position
• Knowledge
• Skills
• Education
• Compose interview questions based on the job
  description and qualifications.

5
Questions you can and cant ask.

• Can
• Employment history
• Education
• Skills
• Interests
• Personal characteristics
• Why they want to work for you?

• Cannot
• Do you have children or plan to have children
• Age
• Disabilities
• Physical Characteristics
• Maiden name
• Lawsuits
• Arrest record
• Smoking
• AIDS/or HIV

6
Training formal vs. informal

• Key to employee success.
• Use the job description resume to develop a
  training plan to fill in the gaps.
• Role model behaviors with best employee for
  each skill or knowledge.
• Product knowledge sales.
• Evaluate performance often to see where more
  training is needed.

7
Letting the wrong people go.

• Use of progressive discipline
• Hot stove principle
• Steps
• Verbal warning
• Written warning
• Suspension
• Dismissal

8
Performance Appraisals

• Its not about the money!
• Use job descriptions as an evaluation tool.
• Self evaluation.
• Separate raises from performance appraisals.

9
Motivating Employees

• Create a work environment where people want to do
  their best work
• Rewards
• Ownership
• Acknowledgment
• Challenging work
• Provide the tools