What Is Training Needs Analysis

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What Is Training Needs Analysis

• Chapter 6

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Key Concepts

• Training needs analysis Used to uncover gaps
  between adequate and inadequate job performance.
  Provides a basis for defining organizational
  needs and training objectives derived from the
  needs.

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Key Concepts

• Surveillance Initial TNA stage monitoring
  information in order to compile a broad picture
  of the organizations performance.
• Investigation Middle TNA stage probing areas
  that show symptoms of training needs.

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Key Concepts

• Analysis Final TNA stage sorting and
  classifying data from TNA investigation, and then
  preparing a report.

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Objectives of TNA

• What is being done now.
• What should be done now and later.

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If find Gap--

• Decide if training can be used to close gap.
• Use data collected to determine the following
• Content and method
• Target population for training
• Time constraints for entire training and for
  individual tasks
• Measurements for training outcomes.

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How to do a TNA

• Surveillance
• Investigation
• Analysis

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1. Surveillance

• Regularly review the vital data of your
  organization.
• Up-to-date status of organization
• Broad picture of organization
• Informal contacts with members of organization
• Keep records of data. See surveillance data
  sheet in text p. 75

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2. Investigation
Gather information when training needs are
identified or requested by management/ employees.

• Observation
• Interviews
• Questionnaires
• Diaries

• Work samples
• Performance appraisals
• Organization and method studies work studies
• Psychological tests

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3. Analysis

• Examining data, eliminating invalid information,
  grouping information, summarizing information,
  drawing logical conclusions, preparing reports.
• Three major divisions of analysis
• Organizational analysis
• Operations (job) analysis
• Person analysis

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• Organizational analysis statement of objectives
  and policies at organization, department, and
  section levels availability of human resources
  and organization climate.
• Operations (job) analysis standards of job
  performance component tasks of jobs ways of
  performing tasks.
• Person analysis employee in job being analyzed
  current level of performance and measurement
  standards.

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Conclusion
We have thus defined the training need, the
training objectives, the training content, and
the target population, which puts us well on the
way to developing training activities appropriate
to the need.
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Relationships of the TNA Stages

• Surveillance is a continuous activity A-F
• Surveillance and analysis in A recognize need at
  B.
• Investigation increase in C to D and analysis
  increases as well.
• Analysis of investigation continues through to E.
• Surveillance continues through to F and begins
  again.

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Support From Management

• Approval to investigate, gather sensitive data.
• Provides resources for investigation and
  training.
• Encourages improvement and training possibilities
  as an attitude.

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Problems of TNA

• Rewards trainers are not rewarded and,
  therefore, reduce reinforcement for initiating
  and engaging in training.
• Time large amounts of time are invested in TNA
  could be used for other activities.

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Problems of TNA

• Selling TNA because of lengthy time involved,
  immediate rewards not always seen management
  often has to be sold on TNA.

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Problems of TNA

• Timeliness trainers often given unrealistic
  training deadlines. (new equipment in, everyone
  trained by Friday).
• Cause and effect make sure training is directed
  to cause not to a symptom.

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Comment

• Developing a program without completing a TNA is
  like selecting a road to take while blindfolded.
  The philosophyall we can do is hopeunderlying
  such an approach is just not good enough for
  professional decision makers.

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Summary

• TNA objective is twofold
• To collect and evaluate information in order to
  find out what is being done NOW.
• To collect and evaluate information in order to
  find out what should be done NOW AND LATER.

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Summary

• TNA activities are in three stages
• Surveillance
• Investigation
• Analysis