Expediency

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Expediency Justice

• Is There a Balance?
• Budd A. Hetrick, Jr.
• Deputy Chief
• Idaho Bureau of Occupational Licenses

2
Prejudiced Presenter Problem!

• Joe public
• Regulated licensee
• Elected official
• Board member
• Investigator
• Regulatory administrator

3
What is the Focus?
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Expediency

• Obsolete
• Haste
• Dispatch
• An enterprise requiring haste or caution.

• Current
• The quality or state of being suited to the end
  in view
• Suitability
• Fitness

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Justice

• The maintenance or administration of what is
  just, especially by the impartial adjustment of
  conflicting claims or the assignment of merited
  rewards or punishments.
• The administration of law especially the
  establishment or determination of rights
  according to the rules of law or equity.

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Expedient Justice - What does it take?

• PROCESS
• PROCESS
• PROCESS

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The Complaint Process

• Receive
• Log
• Analyze
• Investigate
• Review
• Recommend
• Determine
• Order

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Receive

• A formal Complaint acceptance policy.
• 1. Written
• 2. Signed

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Log

• Maintain a comprehensive complaint log.

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IBOL Electronic Log
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Analyze

• Adequate information
• Specific Allegations
• Jurisdiction
• Applicable regulations

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Investigate

• Personal
• Timely
• Professional
• Thorough

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Review

• Monitor the progress
• Maximize communication
• Maintain the Focus

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Recommend

• What was the allegation?
• What do the facts reveal?
• What do the laws and rules require?
• Is there a precedent?

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Determine

• The ultimate authority makes the final decision.

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Order

• The Formal Complaint
• The Revealed Facts
• The Boards Decision
• The Available Appeal

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Expedient Justice It takes -

• PROCESS
• PROCESS
• PROCESS

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Expediency Justice

• Idaho Bureau of Occupational Licenses
• 1109 Main Street Suite 220
• Boise, ID 83702
• 208-334-3233
• bhetrick_at_ibol.state.id.us
• www.state.id.us/ibol