Managing Crises:

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• Managing Crises
• the Italian Experience
• Nicola Minasi
• Deputy
• Italian Crisis Unit

2

• The Crisis Unit handles
• Plane crashes
• Naval accidents
• Terror attacks
• Kidnappings
• Pandemics
• Extreme situations

• The Consular Department
• Consular emergencies
• Road accidents
• Sanitary repatrations
• Risk of life not related to terror attacks or
  major emergencies

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• The main work of the Crisis Room
• Operating H24
• Two - eight people on shifts
• Both Ministrys contracted staff
• At least one person at night
• Ready to deploy
• Single number 06 36225
• Constantly monitoring the press and TV channels

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The in-house software
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• 1- CRUSCOTTO (Crisis Unit Database)

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• Through a system of geonavigation it is possible
  to get detailed information on the presence of
  Italian citizens in foreign Countries
• AIRE, the ones present in the Registry of
  Citizens Residing Abroad
• Temporary residents
• Others ( Dove siamo nel Mondo)

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• The system provides precise data on the
  dislocation of Italian citizens in foreign
  Countries

8

• The system also gathers data on Italian firms
  abroad.
• The data base is updated on the basis of the
  Governments authorization to allow firms to send
  workers abroad for more than 6 months.

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• 2 - Data Base of Emergency Plans

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• 3 - Software
• for
• the
• Crisis Management

11

• A file for every single citizen, containing the
  details of the person who has called, is created
  or updated at every call

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• The software contains all information provided
  by family and/or friends on Italian citizens
  present in a danger zone.
• During the Tsunami it handled 8.000 calls.

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Thank you

• Thank you