DRYSDALE DELIVERS Servicing the future of our industry

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DRYSDALE DELIVERSServicing the future of our
industry
Laurie Miller Learning Manager Drysdale Institute
Tasmania
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Industry Needs TCT Report

• Tourism Hospitality
• 44 increase in visitor numbers (1996 2004)
• 66 increase in visitor spending
• 1.4 Billion per annum to Tas economy
• 40 of all new jobs are in Tourism
• Training Issues
• Widespread skill shortages urgent demands
• Rural and remote training demand
• Develop a service culture across industry
• Flexible delivery 24/7/52

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Customer Focused - investment location profile
King Island
Flinders Island

• Clusters
• Potential Clusters
• Touring routes
• Investment
• 400m planned and under construction

Stanley the North West
Launceston the Tamar Valley
St Helens the North East
Cradle Mountain
Freycinet the East Coast
Strahan the West Coast
Hobart
Tasman
Huon Valley
Hobart the South
Jul 2004
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Key Recommendations for Drysdale Institute

• Planning - use training demand model
• Customer Service focus in selection and training
• Set realistic entry level and career
  expectations
• Skill Shortages eg supervision, cookery
• Implement flexible delivery options
• Offer units or clusters as stand alone training
• Recognition (RCC) must be easily accessible
• Rural and remote delivery
• 9 more 6 months to respond

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Drysdale Delivers Coalition

• All sectors of Drysdale
• Cummings Worley change model used
• Planned change short time
• Industry staff forums
• Action plan 17 key areas
• Industry demand model
• Changed structures and roles
• Increased effort in regional and flexible
  delivery
• Professional development
• Vocational placement
• Industry schools

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Old Drysdale New Drysdale
Campus based Workplace based
Pre-employment Existing employees 17-19 year
olds All age groups University
pathway Industry outcomes Customers come to
us We go to our clients Qualifications Skil
ls User pays for industry Government
supported Drysdale centred Industry
partnerships
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Industry Response

• MOU signed with TCT
• The TCT is very pleased at the rapid response
  by Drysdale Institute to the detailed study we
  released
• At the same time it throws down a challenge to
  industry to develop and support a culture of
  training and provide opportunities
• Daniel Leesong,
  CEO, TCT