LISTENING

1
LISTENING

• Natalie B. Bryant

2
Overview

• Importance
• Terminology
• Why We Listen
• Obstacles to Listening
• How to Improve Listening
• Payoffs of Good Listening

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Importance of Listening

• Most Frequently Used Communication Skill
• Listening 32.7
• Speaking 25.8
• Writing 22.6
• Reading 18.8

4
Terminology

• Hearing - the physical reception of sound waves
  to the eardrum.
• Listening - the interpretation of what the ears
  perceive
• Hearing/Interpretation
• Evaluation/Response

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Which is.

• Continuous
• Intermittent
• Learned
• Natural
• Active
• Passive

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Why We Listen

• For Pleasure
• For Information
• For Understanding
• deliberative
• empathic
• For Evaluation

• all 4 combined together equal Critical
  Listening

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Obstacles to Listening

• Environmental
• Internal physiological
• Internal psychological
• Semantic

Class Discussion
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