DEMANDFORSERVICES PLANNING BY VILLAGERS

1
DEMAND-FOR-SERVICES PLANNING BY VILLAGERS

• A CASE STUDY FROM PAKISTAN
• M. Kalim Qamar
• Food and Agriculture Organization of the United
  Nations, Rome

2
THE REGION AZAD JAMMU KASHMIR

• MOUNTAINOUS
• RURAL POVERTY
• SMALL PRODUCERS
• NATURAL RESOURCES MANAGEMENT
• COMMUNITY ORGANIZATIONS

3
TRADITIONAL PROVISION OF SERVICES

• GOVERNMENT DEPARTMENTS
• FREE BUT TOP-DOWN
• SUPPLY-DRIVEN, BASED ON BUDGET
• NO ACCOUNTABILITY
• LITTLE EVALUATION OR IMPACT ASSESSMENT

4
NEW APPROACH TO THE PROVISION OF SERVICES

• BASED ON COMMUNITY DEMANDS
• SERVICE PROVIDERS, PUBLIC PRIVATE
• BONUS UPON COMMUNITY RECOMMENDATION
• JOINT M E IMPACT ASSESSMENT
• DECISION ON QUALITY OF SERVICE PROVIDERS BY
  COMMUNITY

5
DEMAND-MAKING PROCESS

• MENU OF SERVICE PROVIDERS
• GROUP DEMAND PLANS BY COMMUNITY GROUPS WITH
  EXTENSION ASSISTANCE
• CLUSTER DEMAND-FOR-SERVICES PLANS
• REVIEW OF PLANS BY DISTRICT PROJECT SUPPORT
  COMMITTEE
• INTEGRATION OF PLANS INTO DISTRICT DEVELOPMENT
  PLAN

6
CAPACITY-BUILDING OF STAKEHOLDERS

• EIGHT TRAINING MODULES WITH AUDIO-VISUAL AIDS
• TRAINEE GROUPS INCLUDE COMMUNITY, LINE
  DEPARTMENTS, NGOs
• TRAINING BY PRIVATE INSTITUTION UNDER CONTRACT
• TWO ROUNDS OF TRAINING IN TWO YEARS

7
PUBLIC INTEREST CONCERNS TAKEN INTO CONSIDERATION

• THRUST ON NATURAL RESOURCES MANAGEMENT
• GOVERNMENT ENVIRONMENT PROTECTION UNIT INVOLVED

8
SERVICE-DELIVERY PROCESS

• DISTRICT DECISION WHICH SERVICES TO BE PROVIDED
  BY LINE DEPARTMENTS
• OUTSOURCING OF OTHER SERVICES TO PRIVATE SECTOR
• PREPARATION OF SERVICE DELIVERY PLANS
• ACTUAL DELIVERY OF SERVICES
• JOINT M E IMPACT ASSESSMENT

9
QUALITY MANAGEMENT MEASURES

• REVIEW OF COMMUNITY DEMAND PLANS BY SPECIALISTS
• ORIENTATION COURSES FOR ALL PARTIES FOR COMMON
  VISION
• PARTICIPATORY MONITORING OF SERVICES DELIVERY
  IMPACT ASSESSMENT BY COMMUNITY WITH HELP OF
  SPECIALISTS

10
POLICY FRAMEWORK

• PRESENTLY NO EXTENSION POLICY
• DEMAND-DRIVEN SERVICES AN ABSOLUTE NOVELTY
• GOVERNMENT POLICY TO ENCOURAGE GRASSROOTS
  DEVELOPMENT ACTIVITIES
• ENABLING ENVIRONMENT

11
EMPOWERMENT ISSUES

• FINANCIAL DECISIONS STILL MADE AT NATIONAL LEVEL
• COMMUNITY PRIORITIES, DEMAND AND SUPPLY OF
  SERVICES DEBATED AT DISTRICT TO VILLAGE LEVEL
• COMMUNITIES REALLY IN DRIVERS SEAT
• COMMUNITIES TO ASSESS QUALITY OF GOVERNMENT
  SERVICES

12
CONCLUSION

• DEMAND-DRIVEN SERVICES DELIVERY APPROACH IS
  CREATING HISTORY
• RURAL COMMUNITIES NGOs FULLY ENDORSE THE NEW
  APPROACH
• LINE DEPARTMENTS ARE A BIT NERVOUS BUT WILL
  ADJUST WITH TIME
• PUBLIC PRIVATE INSTITUTIONS WILL BE
  STRENGTHENED IN MANY ASPECTS
• EXTENSION WILL CHANGE TO PARTICIPATORY
  DEMAND-DRIVEN FROM SUPPLY-DRIVEN TOP-DOWN MODE