Map

1
Map Wrap

• Management System (Historic and Modern)
• Gurus and History of Quality
• Leadership, strategy and deployment
• Metrics (e.g., Cost of Quality) and Reward
• Self Directed Work Teams

• Delivering on the Design
• Control of Variance
• SPC
• Robust Design
• Control of Human Error
• Poka-yoke and GEMS

• Designing to Provide Value
• Quality Function Deployment
• Design of Experiments
• Design for Usability

• Tools and Developments
• New and old quality tools
• Benchmarking
• DEA
• Reengineering and Technology Enablers
• Kaizen Events
• ISO 9000/14000