FACILITY MANAGEMENT

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FACILITY MANAGEMENT
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Planning and Design

• Needs and feasibility assessment
• Market research including economic impact study
• Financial planninggovernment appropriation bond
  referendum donor(s) fund raising naming
  rights fees operational expenses
• Program planning clientele competitive
  recreational scheduled unscheduled
  multi-purpose or single sport
• Design and construction

http//www.razorbackfacilities.com/
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Operations

• Policies, procedures, and operational guidelines
  and how these will be implemented
• Personnel managementspecific to the facility,
  rather than to an event
• Equipment purchasing, inventory, and maintenance
• Facility maintenance
• Scheduling
• Financial managementrevenues, such as rentals
  expenses, such as for personnel

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Operations

• Legal (contracts accessibility employment risk
  management safety insurance)
• Signage and advertising
• Technology
• Guest services, including ticket sales,
  concessions, merchandise sales, parking, etc.
• Security
• Evaluation and on-going operational enhancement

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Box Office Operations

• Policies and procedures manual
• Hours of operation
• Public relations
• Refunds and exchanges
• Types of orders
• Scalping

• Technology
• Personal seat licenses
• Complimentary tickets
• Financial accountability
• Personnel

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Shared Activities with Event Management

• Concessions, merchandise, and program sales
• Parking (and tailgating)
• Marketing
• Media
• Medical, emergency, and disaster services
• Ticket sales