Library Staff Briefing NC LIVE Outreach

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Library Staff Briefing - NC LIVE Outreach

• Structure, Staff Resources, Site Organization,
  Support, Promotion

• Modified February 2004

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Agenda

• Structure of NC LIVE
• What helpful resources are available to library
  staff?
• Overview of the NC LIVE web site
• What is available for ongoing support?
• Importance of promoting NC LIVE

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NC LIVE staff
Structure

• Six employees who develop and maintain the
  technical infrastructure
• Two Systems Librarians (NCSU)
• Two Systems Administrators (NCSU UNC)
• One Programmer/Analyst (NCSU)
• One Manager some programming and some systems
  administration (NCSU)

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NC LIVE Help Desk
Structure

• Front-line support for library staff at the 200
  NC LIVE institutions across North Carolina
• Interact with library staff, vendors, and NC LIVE
  technical staff to troubleshoot and resolve
  problems, and implement service enhancements.
• Work with the NC LIVE committees
• Help Desk hours Monday Friday 730am 530pm

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Committees
Structure

• Librarians Working Group (LWG)
• Publicity Advisory Committee (PAC)
• Resource Advisory Committee (RAC)
• Technical Advisory Committee (TAC)
• Training Advisory Committee (TRAC)
• Web Advisory Committee (WAC)
• For more information and contact information, see
  the About NC LIVE link on the NC LIVE web site
  

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Overview of NC LIVE web site
Site Organization

• Home
• Welcome, EZ Search, News, About , Library Staff
  Resources
• Browse Resources
• List resources by Subject Type, Alpha, Vendor,
  not EZ Searchable
• Search
• EZ Search, Find Full Text Publications, Intro to
  Searching
• Help
• Intro to Searching, Guides and Tips, FAQ, Glossary

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Screen Shot of NC LIVE page
Site Organization
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Searching for databases
Site Organization

• Different ways to browse resources
• Subject Type
• Alpha
• Vendor
• Not EZ Searchable

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Screen shot of Browse Resources
Site Organization
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EZ Search
Site Organization

• Search multiple databases simultaneously

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Screen shot of EZ Search results
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Searching for journals
Site Organization

• Searching for known journal titles
• Located under Search tab
• Find full text publications
• Search using important words in title
• Browse by alphabetical listing
• Titles list updated quarterly
• Complete list available on Librarian Resources
  page

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Screen shot of Find full-text publications
Site Organization
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Library staff resources
Resources

• Information for all library staff

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Library staff resources
Resources

• In depth information about

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Some examples
Resources

• Access Instructions Guidelines
• Remote access handouts and sample password
  policies
• Vendor browser and operating system requirements
• Customization
• Links and samples for integrating direct access
  to individual NC LIVE resources into your library
  web page
• Vendor customization configuration options for
  your individual site, such as specifying an exit
  URL or the default search screen

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Publicity materials
Resources

• Materials to download, print, and produce,
  available through the Librarian Resources page
• General brochure versions in English and in
  Spanish
• Subject brochures
• Blue posters and bookmarks from the original
  publicity campaign contact the Help Desk and
  well send them to you!

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Brochure Example
Resources
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Remote usage - password issues
Resources

• Do you use the remote password or do you use a
  proxy server / some other form of validating your
  users?
• How do you provide the remote password?
• Passwords change every six months
• Technical contacts are notified first, followed
  by messages to the NC LIVE listserv

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Staff training on NC LIVE resources
Resources

• How is your staff learning to use the NC LIVE
  resources?
• TRAC arranges training
• Check the NC LIVE web site for links to the State
  Library sponsored schedule of training sessions

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Solving NC LIVE problems
Support

• How do you solve NC LIVE problems at your
  institution?
• Do you have a designated person (NC LIVE
  technical contact or someone else) who handles
  initial problems with NC LIVE?

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How to report a problem
Support

• Problem reporting form under Library Staff
  Resources Troubleshooting
• Write to help_at_nclive.org
• Call the Help Desk 919-513-0451
• 730 AM 530 PM

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NC LIVE discussion list - nclive-l
Support

• Open to anyone encourage all library staff sign
  up! Visit Listserv under Library Staff
  Resources to join.
• Post service alerts, notices about vendor
  interface changes, password expiration, new
  databases, new publicity materials, etc.
• Low-traffic list, so will not overwhelm you with
  too many messages

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Specific problems and issues
Support

• Anything special to your location or
  circumstance?
• What can we on the Help Desk do to make your life
  easier?
• Improvement suggestions
• Future vendor/database service suggestions

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What would you do if NC LIVE did not exist?
Promotion
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NC LIVE Benefits
Promotion

• Access to thousands of full-text journals,
  ebooks, maps, poetry, primary documents, etc.
• Level the playing field by providing a standard
  set of resources for NC citizens
• Saving via the consortia purchase

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Communication Strategies
Promotion

• Teaching staff to use NC LIVE
• Collecting and displaying patron testimonials
• Presenting at a local group, such as Rotary for
  publicity
• Manning a booth at a local event, such as a
  county fair

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Public Relations
Promotion

• Provide patron training materials
• NC LIVE brochures
• Vendor supplied materials
• Obtain local support from legislators
• Ask key leaders to advocate for NC LIVE
• Work with the Publicity Advisory Committee

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Questions?

• Contact the NC LIVE Help Desk
• help_at_nclive.org
• 919-513-0451