Connecting People

1
Connecting People

• Introduction
• Connecting people
• Systems
• Design issues
• The Social Navigator

2
First Half Introduction

• Intelligent User Interfaces (IUI) needs to find
  new ways of adapting the interface to the user
• What if we included other users in this loop and
  let users help each other?
• Humans are good in personalising advice
• Humans are good information filters
• Lets take a closer look on how it is possible to
  connect people in order to help each other

3
Connecting People Directly

• Mutual communication between users
• Synchronous/asynchronous communication
• Connecting the right people
• Awareness of others
• Awareness of others promote contact making
  (Ackerman 1995)

4
Systems - PowWow and ICQ

• No intelligence
• Communities

• Online guides
• Online visibility

ICQ
PowWow
5
Systems - PW Transcript
lailagt I see you dont have a profile swede
swede use the online help to figure out how to
view a profile swedegt laila, how do I see
another persons profile lailagt Ask GUARD he is
here to help swedegt ok swedegt GUARD, how do I
get another persons profile GUARDgt swede, click
on the community button, in your personal
communicator swedegt ok GURADgt now right click
on the person whose profile you want to
see swedegt GUARD, nothing happens GUARDgt ok....wh
at version of pw do you have...you can find
version number under About PowWow... in the
help menu in your personal communicator swedegt
3.1, GUARD GUARDgt ok I see...you nee version
3.2...go to http//www.tribal.com/download to
get it swedegt thanks!
6
Systems - Phelps

• Built up by tasks (static)
• To each task a set of peer-helpers
• Peer-helpers are chosen based on
• knowledge of the problem domain
• availability
• help burden
• other critical characteristics
• Problems static tasks and burden on users

7
Systems - Answer Garden

• Organisational memory
• Dynamic frequently asked questions
• Users can communicate with domain specific
  experts
• Experts can add answers to the dynamic FAQ
• Problems
• Experts are chosen in advance
• Experts have to add to the dynamic FAQ

8
Connecting People Indirectly

• Collaborative filtering
• explicit/implicit rating
• compare to content based filtering
• cold starts and snowball effects
• History-enriched environments
• fading
• Social Spaces

9
Systems - Phoaks

• Collaborative filtering of Usenet news
• Extraction of URLs
• Automatic analyses of articles

10
Systems - Phoaks
11
Systems - Phoaks
12
Systems - MovieLens

• Based on GroupLens
• Collaborative (social) filtering
• User profiles are grouped based on ratings

13
Systems - MovieLens
14
Systems - Vistabar

• Web browser parasite
• Records what a user and community does
• CommonKnowlege index

The parasite
15
Systems - Sixdegrees

• The six degrees
• The first degree contains people that a user
  personally knows
• Degree mail
• Chat
• Bulletin boards

16
Systems - Footprints

• History Enriched environment
• Hyperbolic graphs over how users move within a
  site
• Has shown to be a very useful tool for designers
  of web sites

17
Systems - Footprints

• Central message

18
Systems - Footprints

• In and out
• experience

19
Systems - Alexa

• History enriched environment
• Separate program
• Records visited links
• Recommends links based on previous users
• Ability to rate pages (sites)

20
Systems - Amazon.com

• Book and Music recommendation
• MoodMatcher
• Instant recommendations
• Other peoples purchases
• Artists picks

21
Systems - conclusion
CPD - Systems
CPI - Systems
Movie Lens Phoaks Footprints Amazon.com
Smart Connecting
Phelps Answer Garden
PowWow ICQ The Palace
Alexa Sixdegrees
Non-smart Connecting
22
Second Half Introduction

• Design recommendations
• The Social Navigator
• Conclusions

23
Designing your own system

• Integration
• Integral part of our everyday tools
• Phoaks/Alexa
• Presence
• Presence can be communicated in several way, not
  only real-time presence

24
Designing your own system

• Trust
• Trusting the advice provider
• Alexa/ICQ
• Privacy
• Privacy for the advice provider
• ICQ/PowWow/Phoaks/Footprints

25
Designing your own system

• Appropriateness
• When and how to connect people
• Personalisation
• We as humans often tailors information
• e.g. PowWow online guides
• Avatars
• physical limitations and unnecessary
  expectations
• Onlive Traveller/The Palace/ICQ

26
Example The Social Navigator

• A Framework for Social Navigation
• Supports
• Indirect Social Navigation (ISN)
• Direct Social Navigation (DSN)
• Two parts
• Server
• Client

27
Example The Social Navigator

• Server Architecture

sam.sics.se
The Web
1. http//sam.sics...
2
Social Navigator redirect true getUsers
getUsers.jsp createUser createUser.jsp
7
lthtmlgt.... ltbodygt user1ltbrgt user2ltbrgt
... lt/htmlgt
5
6
3
4
getUsers.jsp
createUser.jsp
Online Users
28
Example The Social Navigator

• Default Java Client

2
1
SNClient
5
3
4
WEB SERVER
SNServlet
29
On-line food shopping (3D)

• 3D Space
• Chatting

• Overview map

30
Recipe based food shopping

• Collaborative filtering
• Overview map
• Chatting
• Visualisation of user groups
• Read wear

31
Socially Enhanced Web site 1
32
Socially Enhanced Web site 2
33
Socially Enhanced Web site 3
34
Socially Enhanced Web site 4
35
Connecting People - Conclusions

• Purpose
• Show existing systems that connect people
• Give design recommendations
• Take a closer look at the Social Navigator
• Some final advice
• Be careful with avatars
• Try to keep things simple for the user
• Examine existing systems before you build your
  own!