The iPremier Company:

1
Lecture 10

• The iPremier Company
• Denial of Service Attack

2
Synopsis

• Successful high-end retailer shut down by a
  distributed denial of service (DDoS) attack which
  occurs for 75 minutes
• CIO Bob Turley coordinating from afar
• Some leaders helpful, others not so helpful

3
Case Overview

• Made-up case based on real events that have
  happened in various companies
• Considers the management perspective of a DDoS
  attack
• These are not common, but can be significant

4
What is a DoS attack?

• Handshake between communicating computers
• Can be defended if all from one recognized source
• Distributed DoS more difficult to defend against

5
What is a firewall?

• Combination of hardware and software to prevent
  unauthorized access to companys internal
  computer resources
• iPremier not a real firewall
• Attack vs intrusion

6
Crisis management

• Normal human responses?
• What is at stake?
• What principles should be followed?

7
How did iPremier do?

• Recommendations
• Before
• During
• After

8
Questions, Break, Presentation
9
Follow up info

• A few hours later, iPremier announced publicly
  that they have been victim of DDOS attack
• 75 minutes, middle of night
• Few customers inconvenienced
• Would revisit already solid computer security
• No conclusive evidence that intruders had
  tampered with production computer equipment
• Fingerprint on files had not been kept up to
  date, so impossible to know extent of breach

10
Security measures instituted

• Restart all production computer equipment
  sequentially without interrupting service to
  customers
• File-by-file examination of every file on every
  production computer looking for evidence of
  missing data
• Began study of how digital signature technology
  might be used to assure that files on production
  computers were the same files initially installed
  there
• Expedited project aimed at moving to a more
  modern hosting facility
• Modernized computing infrastructure to include
  more sophisticated firewall
• Implemented secure shell access so that
  production computing equipment could be modified
  and managed from off site
• Added disk space to enable more logging, leading
  to better information if this happened again
• Trained more staff in use of monitoring software,
  and educated about security threats
• Created incident-response team, practiced
  simulated attack
• Began executive search for chief security officer
• Instituted quarterly third-party security audits

11
Follow up info

• Joanne Ripley recommends disconnecting all
  production computers and rebuild from scratch
• Estimate 24 36 hours to complete
• Documentation there, but things can go wrong
• Heated debate over this suggestion
• only way to be sure
• irresponsible to customers to do this hurt
  satisfaction
• No evidence of compromise

12
Thoughts

• Follow Ripleys suggestion?
• What should be disclosed

13
Two weeks later

• Call from FBI
• Competitor MarketTop has been subject to a DDoS
  attack
• Source of attack is within iPremier
• Now what?
• Shut down all?
• Legal Issues
• Credit Card Info could have been stolen