The Caisse dpargne and households financial exclusion

1
The Caisse dÉpargne and households financial
exclusion

• Which actions should be taken and what are the
  prospects?

2
A legal obligation

• The network of the Caisses dÉpargne carries out
  general interest tasks. It participates in the
  implementation of the principles of solidarity
  and combats exclusions. In particular, it exists
  to promote and collect savings (...). It
  contributes to the protection of peoples
  savings, the collection of funds to be used to
  finance subsidised housing, the improvement of
  local and regional economic development (...) and
  to combating the banking and financial exclusion
  of all economic, social and environmental
  participants through, in particular, the funds
  collected from the Livret A, whose
  characteristics are maintained (Article 1 of the
  Act of 25 June 1999).

3
Definition
Financial exclusion is the process by which a
person encounters such difficulties in accessing
and/or using banking practices that he is no
longer able to have a normal social life in his
society This means that a situation of financial
exclusion can only be defined in relation to the
social consequences of the difficulties of access
and use that comprise it
4
Financial exclusion in France

• 99 of households have access to an account
  (97,5 of individuals)
• 93 of individuals have a deposit account
• 2,5 millions are  interdits bancaires 
• 1,9 millions are listed in the  FICP 
• 700 000 households are overindebted

5
The banking relationship

• Importance of the quality of the banking
  relationship between bank and clients
• A needs to develop different types of proximities
• - geographic proximity
• - cultural proximity
• - social proximity

6
Caisse dÉpargne branches

• Basic banking products (Livret A, banking payment
  methods, LEP)
• Location of branches and banking relationship

7
Prevent exclusion Finances Pédagogies

• Training in budget managment and banking carried
  out directly with the public
• Services for social and educational sector
  professionals
• - improve their knowledge
• - computer tool for budget analysis and
  monitoring

8
Budget support mechanism
Aggravation of the problems encountered by the
person
Recognised incident
No recognised incident
Identification of a highly insecure situation at
the branch by a social worker
Identification of a need for monitoring after the
filing of an overindebtedness dossier
Contententious collection
Commercial collection
Friendly collection
1
2
Budget support mechanism
Budget analysis
Budget monitoring
and/or
negociation with creditors
Autonomous banking client.