Telephone and Voice Mail Services

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•  Telephone and Voice Mail Services
•         New Unified Messaging/Voice Mail System,
  Communite

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  Communité     The Ultimate Buzz in
Unified Communications

•   The new Communite Unified Messaging system
  will be installed at the College of Saint
  Benedict and St. John's University during the
  Spring of 2005.  This system will replace the
  current voice mail systems utilized by each
  campus.  This new system integrates our current
  outlook email system with voice mail.  It creates
  a universal mailbox for all your messages.
• The system is very robust and offers many
  benefits.  Users that are uncomfortable with the
  technology can start slow and may still use voice
  mail and email as they do today.  Access to voice
  mail is still available over the telephone.

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Personal Settings

• Before you can use Communite, you must set up
  your mailbox by phone or via the Personal
  Settings web page.  Record your name, a personal
  greeting, and change your passcode from the
  default one assigned by your administrator.   

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The Communite folder gets you directly to a
website that can be used for the visual
administration of your mailbox.  This is your
personal administration page.  You can change you
password, create distribution lists, change the
type of messages that are played (new, old, or
both), you can also set your status and toggle
the playing of that status on and off.  If you do
not have this folder, you can also gain access to
the site by going to http//communite/communite
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What can day to day users experience with
Communite? It depends on how an organization
elects to use the flexible software. It can be
voice mail only or configured with the unified
messaging system.
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With Communites Unified messaging options youll
find that our user will spend less time handling
messages and more time being accessible to our
students, alumni, donors, prospective students
and guests.
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Checking your messages will be easier than ever
with Communite. By phone, youll be able to
check not only your voice mail but also your
e-mail messages. Though outlook, you not only be
able to access your e-mail but youll also be
able to read and respond to your voice mail
directly through your outlook.
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Broadcast message can be created and sent
directly from your desk top. Sending a voice
mail message to a group has never been easier.
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Remote users will able to dial in to check both
their voice messages and e-mail messages via text
to speech.

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Changing your personal settings can be done right
from the desktop.
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Status settings will give your callers quick
reference as to why you are away and when youll
be back.
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Benefits and Conclusion

• Improve responsiveness and increase productivity
  with real-time presence management, find-me
  follow-me, and anytime, anywhere access to your
  important calls and e-mails.
• Reduce departmental costs on expensive, un-needed
  wireless devices.
• Enhance customer satisfaction by speeding
  interactions and quickly connecting customers to
  resolve time sensitive issues.
• Improve system management organizational
  control via one system that connects every
  employee, office and multi-site location in our
  company.
• Maximize user productivity with unified
  messaging, desktop voice mail management,
  personal group features, broadcast messaging and
  more.