Bob Bocher

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Enhance Your Function With
WebJunction Learn the Secrets of the Tool from
Experienced Librarians

• Bob Bocher
• Terrie Howe
• Joy Schwarz
• Kirsten Houtman

WAPL Conference May 13, 2005
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Background

• The Bill Melinda Gates Foundations U.S.
  Library Program
• Partnering with State Libraries
• Goal If you can get to a public library, you
  can get to the Internet
• 46,000 PCs distributed to 11,000 libraries in the
  U.S. and Canada
• Targeted libraries serving less affluent
  communities

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The Gates Program in Wisconsin

• In 2003, 51 of WI public libraries received 681
  GLCs 58 libraries received servers
• Seven libraries received training labs
• Over 3.1 million in hardware and software
• In 2004-06, DLTCL received 286,850 for staff
  training
• 85 allocated to library systems

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WebJunction

• GLCs now distributed to all states concerns
  about sustainability
• WebJunction designed to help address this
• May 2002 Bill Melinda Gates Foundation
  awarded OCLC a three-year grant
• Purpose
• Carry forward the Foundations work
• Build a Web-based, public access computing
  community

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The Mission

• Build an online community for public access
  computing
• Support front-line staff at libraries and other
  organizations
• Create a forum for collaborative knowledge and
  experience sharing
• Focus on information technology policy and
  practice

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Laying the Groundwork

• Libraries Need
• Staff Training
• Continuing Education
• Technical Support
• Management Planning Assistance
• Fundraising Sustainability Support
• Personalized Experience
• Peer Networks

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A Cry for Help

• we dont have the funding to attract,
  compensate or retain staff who are experts in
  computing and training issues
• our biggest problem is keeping the computers
  running
• we cannot keep up with technology, its moving
  too fast!!!

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Philosophy
READ
LEARN
DISCUSS
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Site Organization
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Policies and Practices

• Guidance on technology planning, acceptable use
  policies, accessibility issues, marketing
  strategies, and research and statistics on
  technology in libraries.

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Technology and Resources

• Practical tips, tools and information to help
  with computer and Internet issues in your public
  access computing program.

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Buying and Funding
Information about buying discounted hardware and
software for your library, as well as ideas and
practices focused on funding of programs for
libraries.
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Services to Libraries
Content organized by target audience rather than
subject, including small communities, children's
resources, and Web resources for patrons.
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Learning Center
Online courses, downloadable lessons, training
tips and other tools.
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Community Center
A place where WebJunction members meet and greet,
discuss issues via the message boards and
personal email, share success stories and advice,
and gain recognition through an awards program.
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Other Site Tools
Site Map
FAQ
Glossary
Help
Choose a Community or stay global
Search the Site
Sign In
Registration
Current Focus
Cool Tools
Top Issues
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More about the site from three experienced
librarians!

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Policies and Practices with Bob B.

• Guidance on technology planning, acceptable use
  policies, accessibility issues, marketing
  strategies, and research and statistics on
  technology in libraries.

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• Policies
• AUPs and PC use policies
• USA PATRIOT Act
• Gift acceptance
• PDs
• CIPA and filtering

• Technology Planning
• Tech planning in small libraries
• TCO issues

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• Research and Statistics
• Most info from Gates Foundation
• Economic impact of libraries
• Impact of public PC/Net access
• Link to state stats

• PA Computing
• Basic PC skills
• Privacy issues
• Many links

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• Marketing
• Marketing guidelines
• Info on library advocacy
• Dealing with public officials
• Increasing library visibility

• Space Planning
• Software for space planning

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Technology and Resources With Terrie H.

• Practical tips, tools and information to help
  with computer and Internet issues in your public
  access computing program.

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Technical Support for Gates Foundation computers
Select PAComputing to view and search known
issues. Scroll to the bottom of the page, follow
the link contact us and create an email.
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How-To Technical Support
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Results this week on Centurion
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Need Assistance _at_ Library

• Details about this topic
• Supporting information and examples
• How it relates to your audience

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Response Team from PAComputing

• State the main ideas youll be talking about

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Restated problem

• Details about this topic
• Supporting information and examples
• How it relates to your audience

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Response to Centurion Question

• Details about this topic
• Supporting information and examples
• How it relates to your audience

I did need to speak with our technical support
for the network to know how to remove the
Centurion guard hardware and re-insert. I had not
removed this piece of hardware prior to this
experience.
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Technology Resources

• Accessibility
• Basic computer maintenance
• Hardware
• Software
• Internet
• Networking
• Security

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Technology Resources
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Basic Computer Support

• Each section expands to contain subgroups of
  information
• Examples Support Troubleshooting has articles
  on
• Tech blogs
• Tech support interview
• Troubleshooting logs scenarios
• Frozen computers
• Checklists to track problems
• Gates Computers another way to find support

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Hardware

• Peripherals information
• Great article on Flash drives as storage for
  patrons other great new gadgets
• Setup and Maintenance
• Printing
• Thin Clients

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Software

• Informational articles about Word, Excel,
  PowerPoint, Encarta products, Access for
  databases, FrontPage Publisher, quirks of
  language applications
• Windows operating systems information
• Open Source software overview of freeware,
  shareware, and open source technologies and what
  you need to know when considering open source
  software for your library.

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Internet

• Basics
• Search Engines
• Email
• Internet Software
• Web Site Development

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Networking

• Network Basics
• Advanced Networking
• Internet Connections
• Wireless Networking

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Security

• Protecting Against Viruses
• Protecting Your Network
• Protecting Your Workstations
• Security Strategy

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Buying and Funding with Joy S.
Information about buying discounted hardware and
software for your library, as well as ideas and
practices focused on funding of programs for
libraries.
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Buying Funding

• Product Review Sites
• General Purchasing Advice
• Funding
• Discounts and Donations

DiscountsandDonations
ProductReviewSites
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Product Review Sites
Links to web sites offering reviews of
hardware and software
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Product Review Sites

• Web sites with reviews of hardware and software
• PC World Top Rated Products the most recent
  reviews Top 10

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Discounts and Donations

• Tech Soup Stock for Libraries
• Related Resources
• Accepting Hardware and Software Donations
• Recycling Equipment

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Discounts and Donations
Article describingTechSoup Stock for Libraries
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TechSoup Norton
399 retail
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TechSoup Macromedia

• Contribute 149 retail 89 educational price
• Dreamweaver 399 retail 99 educational price

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Funding

• Grants and Grant Writing
• Fundraising
• Funding Strategies

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Funding

• Article Set Up a Friends of the Library Group
• Quick overview of the process
• Links to FOL resources
• A real world success story

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Services to Libraries with Bob B.
Content organized by target audience rather than
subject, including small communities, children's
resources, and Web resources for patrons.
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• Patron Services
• Spanish speakers
• Children services
• Net resources for patrons

• Rural and Small Libraries
• Resource guides
• Sustaining Net access and IT

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• Canadian Libraries
• Services to immigrant families, including
  expatriate Democrats

• Tribal and First Nation Libraries
• Intergenerational resources
• Diversity
• Native American resources

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Learning Center with Terrie
Online courses, downloadable lessons, training
tips and other tools.
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Learning Resources

• Online Courses Many have a fee that varies
• My Courses
• Learning Resources
• Leading Training
• Companion Lessons
• Developing a Training Program
• Training the Trainer
• Tools for Training
• Professional Development

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Community Center with Joy S.
A place where WebJunction members meet and greet,
discuss issues via the message boards and
personal email, share success stories and advice,
and gain recognition through an awards program.
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Community Center

• All Aboard
• Im Curious, George
• Awards
• Library of the Month
• Members Directory
• Crossroads Newsletter
• Get Involved
• Partners Programs
• Focuses

Subscribe tothe RSS newsfeeds
Subscribe to the monthly email newsletter
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All Aboard

• Forums
• Hardware
• Software
• The Internet
• Networking Security
• Technology Planning
• Policies Practices
• Funding Advocacy
• Staff Training Professional Development
• Library Services Instruction

• Search all Forums
• Find the discussions that meet your needs
• Most Recent Topics
• Arranged in chronological order
• RSS newsfeed
• Keep up to date on recent discussion topics
  available on many All Aboard forums

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All Aboard Posting

• WJ offers and easy to follow step-by-step primer
  if youre new to the discussions
• How to post a new topic
• How to post a reply
• How to insert an image (a screenshot of an error
  message, photo of your dog, etc.)
• http//webjunction.org/do/DisplayContent?id
• 8347

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All Aboard RSS Newsfeeds

• Wherever you see an orange RSS button, you can
  subscribe to the newsfeed for a page

Indicates an RSS newsfeed is available for this
page
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WJ Newsfeeds in Bloglines
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Crossroads Newsletter subscribe

• Subscribe to receive it by email an easy way to
  find out whats new _at_ WJ
• Just register at WebJunction and indicate you
  want to receive Crossroads

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Crossroads Newsletter read it online

• Read it online

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BlogJunction

• http//webjunction.lishost.org/

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To register for WebJunction

• Go to www.webjunction.org

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Click on the word Help in the top right corner
of any page.
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Click on the Introduction to WebJunction link
on the Front Page
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From almost any page at WebJunction.org click on
the light blue registration button.
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To Register, choose a Username and password. All
fields with an Asterisk must be completed. Be
sure to accept the WJ Terms of Use!
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Questions?

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For more information

• WebJunction
• www.webjunction.org
• Gates Foundation Library Program Website
• www.gatesfoundation.org/libraries
• Library division Gates Foundation Website
• www.dpi.state.wi.us/dltcl/pld/gates.html
• Contact Kirsten Houtman at WiLS
• khoutman_at_wils.wisc.edu

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Thank you!