The IT Department

1
The IT Department

• Beyond the Computer Room

2
The IT Departments

• IT Departments (The Dream Team)
• Departamentos de Informática en
• Guatemala The One Man Approach
• Sizing an IT Department
• Microsoft
• Where do you want to go today?
• Out-Sourcing vs In-House
• Example

3
The Dream Team

• Board of Directors

• CEO
• Corporate Executive Officer

• CFO
• Corporate
• Financial Officer

• CIO
• Corporate
• Information Officer

• CTO
• Corporate Technology Officer

4
The Dream Team

• CIO
• Corporate Information Officer

• CTO
• Corporate Technology Officer

• IT Director
• Information Technology Director

5
The Dream Team

• IT Director

• IT Manager
• Information Technology Manager
• MIS
• Manager of Information Systems

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The Dream Team

• IT Department
• SubDepartments Areas

• System Architect
• Complete System Design
• Central Systems
• Applications
• Networking
• Communications
• Client Level

7
The Dream Team

• IT Department
• SubDepartments Areas

• System Administrator
• Up Time Performance
• Functionality

8
The Dream Team

• IT Department
• SubDepartments Areas

• Data Base Administrator
• Up Time Performance
• Connectivity Integration Data Safety

9
The Dream Team

• IT Department
• SubDepartments Areas

• Project Manager
• Implementation
• Testing
• Trainning

10
The Dream Team

• IT Department
• SubDepartments Areas

• Network Administrator
• Up Time
• Performance
• Security

11
The Dream Team

• IT Department
• SubDepartments Areas

• Systems Development Management
• Software Architects
• Tools Evaluation
• Interface Design - Coding
• In House Development
• Outsourcing Supervision

12
The Dream Team

• IT Department
• SubDepartments Areas

• e-Manager
• Portals Up Time / Performance
• B2B Applications
• eCommerce

13
Guatemala The One Man Approach

• Gerente de Informática

System Architect, Sys Admin, DBA, Network Admin,
eManager, Communications Expert, Project
Manager, Software Architect
Experto en TODO o en NADA
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Guatemala The One Man Approach

• Gerente de Informática

BASICS System Architect Sys Admin / DBA Project
Manager
15
Sizing an IT Department

• Application Size
• From ERP to ASPEL

ERPs BIG BLACK BOXES InHouse Dev
Forever Changing Apps. ShrinkWrapped Apps
Faster Implementation Best Practices
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Sizing an IT Department

• Network Size
• In terms of users and bandwidth

Wide Area Networks Local Area Networks Wireless
Networks Internet Access
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Sizing an IT Department

• Platform Size
• In terms of Apps and Networking Needs

Proprietary OS UNIX Lynux NT (Microsoft Where
do you want to go today?) Multiplatform
18
Out Sourcing vs In-House

• What can be outsorced?

EVERYTHING
Hardware Stuff Response Time Fault
Tolerance Software Stuff Whos got the
source? Administration How often do i need it?
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Out Sourcing vs In-House

• What cant be outsorced?

TRUST
Information Security and Safety
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Example
In House IT Manager Sys Arch, Sys Admin,
DBA Project Mgr. IT Asst. Net Admin, Comm
Supervisor Sys Dev Soft Arch for Small Apps,
Implementation
Central Apps IT Helpdesk Clients Support 1
per 30 users
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Example
OutSource Communications Services ISPs,
Carriers System Development DB
Tuning Shrink Wrapped Applications