Andrew Jermond, Business Analyst

1
TOP 5 MLE IssuesNPIA, Ryton 16th January, 2008

• Andrew Jermond, Business Analyst
• Tony Sammons, Client Relationship Manager

ajermond_at_ncalt.com
tsammons_at_ncalt.com
2
Agenda

• How issues were identified
• The Top 5 Issues
• Impact and Mitigation
• What about the other issues?
• QA

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How Top 5 Issues Were Identified

• Forces were asked for their Top 5 issues
• 24 forces responded
• Results analysed
• Top 5 issues identified

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How Top 5 Issues Were Identified
MLE Login Issues
User Guides
Own Content Support
Login Standardisation
MLE Capabilities
Helpdesk
Uploading Guidance
Timeliness of Course Releases
Local IT Issues
Usability
NCALT Updates
Notifications
Lack of Generic Packages
Errors in Data Saving
Known Bugs
Course Length
Functionality
Authoring Tools
Culture and MLE Perception
Access to Course Content
Forums
NCALT Strategy
MLE Successes
Instability
Evaluations
Course Consistency
HR Interface
Reporting
Course Detail
Programme Direction
No Driver to Use MLE
Tracking
5
How Top 5 Issues Were Identified
MLE Login Issues
User Guides
Own Content Support
Login Standardisation
MLE Capabilities
Helpdesk
Uploading Guidance
Timeliness of Course Releases
Local IT Issues
Usability
NCALT Updates
Notifications
Lack of Generic Packages
Errors in Data Saving
Known Bugs
Course Length
Functionality
Authoring Tools
Culture and MLE Perception
Access to Course Content
Forums
NCALT Strategy
MLE Successes
Instability
Evaluations
Course Consistency
HR Interface
Reporting
Course Detail
Programme Direction
No Driver to Use MLE
Tracking
6
Usability

• Main comments
• Not user friendly
• Screens too complicated and busy
• Unintuitive and difficult to navigate

7
Usability

• Main impacts
• Reduced uptake of MLE
• Increased burden/costs for Training Department
• Increased abstraction rates

8
Usability

• What is NCALT doing?
• Focussing on identifying force requirements
• Creating user documentation
• Facilitating user communication
• Co-ordinating Senior User Group
• Proposing an End User Group

9
Usability

• What can forces do?
• Identify local champions
• Encourage use to improve familiarity
• Support user communications Participate!

10
Local IT Issues

• Main comments
• Hardware/software specification
• IT Support
• IT Policy

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Local IT Issues

• Main impacts
• Unable to support training by e-Learning
• Increased costs through providing alternatives
• Lack of IT support perpetuates current situation

12
Local IT Issues

• What is NCALT doing?
• Providing visibility of minimum technical
  requirements
• Providing advance notification of changes
• Supporting internal communication between FTMs
  and IT Managers

13
Local IT Issues

• What can forces do?
• Develop relationship with IT departments
• Progress local Internet policy changes
• Ensure technical issues are escalated to NPIA
  Service Desk

14
MLE Login Issues

• Main comments
• Passwords forgotten
• Password policy too complex
• Too slow to log in

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MLE Login Issues

• Main impacts
• Learners unable to complete e-Learning
• Additional/alternative training resource required
• Lack of faith in MLE as training tool

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MLE Login Issues

• What is NCALT doing?
• Server move to Hendon Data Centre
• Ensuring reliability of network services across
  all points of access (e.g. Internet, CJX, Aware)
• Investigating ways of improving password
  functionality

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MLE Login Issues

• What can forces do?
• Encourage learners to avoid peak times and/or to
  login from home
• Ensure that login issues are escalated to NPIA
  Service Desk
• Ensure users have access to suitable hardware and
  environment

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Reporting

• Main comments
• Limited range of reports available
• Not trusted to be accurate
• Geared around courses rather than individuals

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Reporting

• Main impacts
• Unable to obtain accurate figures on enrolments,
  in progress and training
• Unable to obtain specific reports without raising
  service requests
• Added complexity to training management

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Reporting

• What is NCALT doing?
• Investigating escalated issues
• Implementing fixes
• Providing more thorough analysis of reporting
  requirements at course planning stage

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Reporting

• What can forces do?
• Escalate problems with courses/reports to NCALT
• Raise service requests for new reports if required

22
HR Interface

• Main comments
• What is the HR Interface?
• When will it be available?
• How do I implement it?

23
HR Interface

• Main impacts
• Lack of link between MLE and HR system is
  disincentive to use MLE for training
• Multiple systems require updating manually
• Forces unable to prepare and plan

24
HR Interface

• What is NCALT doing?
• Making documentation available
• Managing development to ensure delivery
  timescales are met
• Preparing to provide services to assist forces
  with implementation

25
HR Interface

• What can forces do?
• Familiarise themselves with documentation
• Be aware of timescales in readiness to initiate a
  project
• Ensure that their own HR System data is up to date

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What about the other issues?

• NCALT will continue to carry out this exercise
  half-yearly
• The greater the number of forces that provide
  information, the more accurate a picture NCALT
  will have of prevailing issues

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Top 5 MLE Issues
Any Questions?
28
TOP 5 MLE IssuesNPIA, Ryton 16th January, 2008

• Andrew Jermond, Business Analyst
• Tony Sammons, Client Relationship Manager

ajermond_at_ncalt.com
tsammons_at_ncalt.com