Objective 1 Identify the major benefits of studying human relations as it applies to the workplace'

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Objective 1Identify the major benefits of
studying human relations as it applies to the
workplace.
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To achieve the objective, you should be able to

• Explain the meaning of human relations
• Pinpoint how work and personal life influence
  each other
• Explain how the self-concept influences behavior
• Summarize the nature and consequences of
  self-esteem
• Describe how to enhance self-esteem

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Read If by Rudyard Kiplinghttp//www.poetrylove
rspage.com/poets/kipling/if.html
Can we take this dead white guy seriously?
(search the Internet)
                           RUDYARD KIPLING(Born
December 30, 1865, Died January 18, 1936)
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"If"

• Is this poem about human relations? Why?
• Does the poem tell you about Kiplings idea of
  good human relations?
• In your opinion, is there a living person who has
  the human qualities that Kipling honors in this
  poem?

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Work and personal life influence each other!

• Life satisfaction significantly influences job
  satisfaction, and the reverse is also true.
• People who enjoy their work have better physical
  and mental health than those who are chronically
  dissatisfied.

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Human relations begins with self-understanding

• You have to understand yourself before you can be
  effective with others.
• The public self is what a person communicates
  about himself or herself, and what others
  actually perceive about the person.
• The private self is the actual person that one
  may be.

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Six methods of achieving self-understanding are
noteworthy.

• 1. General Information about Human Behavior
• Information one acquires about people in general
  can be applied to the self.

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• 2. Informal Feedback from People
• You can pick up a lot of useful feedback
  (information that tells you how well you have
  performed) on the job and in personal life.
  Sometimes this feedback must be solicited.

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• 3. Feedback from Superiors
• Your manager doesnt have to be smarter than you
  to provide you with some useful feedback about
  your behavior.

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• 4. Feedback from Coworkers
• A growing practice in organizations is peer
  evaluations, a system in which coworkers
  contribute to an evaluation of a persons job
  performance. The peer evaluation for customer
  service technicians might be good class
  discussion material.

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• 5. Feedback from Self-Assessment Exercises
• The exercises in this book, and in magazines and
  newspapers, can often give a person some useful
  self-insights, but the exercises should not be
  regarded as scientifically correct.

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• 6. Insights Gathered in Psychotherapy and
  Counseling
• Many people seek self-understanding through
  discussions with a psychotherapist or other
  mental-health counselor. Psychotherapy is a
  method of overcoming emotional problems through
  discussion with a mental health professional.

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Dave adds a few more ways of achieving
self-understanding

• Literature
• Novels, Short Stories, Scriptures
• Poetry
• The performing arts
• Movies and Plays
• Music and Dance
• Story telling
• The visual arts
• Photography
• Painting
• Sculputure

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Two Self-Evaluation Traps

• Focusing on the self can highlight shortcomings
  the way staring into a mirror can dramatize every
  blemish and wrinkle in the face.
• People tend to overestimate their competence.

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Your self-concept what you think of you.

• A successful person usually has a positive
  self-concept.
• If you see yourself as a successful person, you
  will tend to engage in activities that will help
  prove yourself right.

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The Self-Concept and Self-Confidence

• A good self-concept is linked to self-confidence.
  People who are confident in themselves are more
  successful in leadership and sales positions.

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Your Body Image as Part of Your Self-Concept

• Being physically fit often contributes to a
  positive self-concept, and being physically unfit
  can contribute to a negative self-concept.

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Group Identification and the Self-Concept

• The groups people join contribute to their
  self-concept.
• Joining a distinctive group helps a person
  satisfy the conflicting demands of wanting
  individualism and affiliation.

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Self-esteem

• An important part of understanding the self is
  self-esteem which is the overall evaluation of
  oneself.
• Positive self-esteem creates a feeling of being
  competent to cope with the basic challenges in
  life and of being worthy of happiness.

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The Nature of Self-Esteem

• Self-efficacy is confidence in your ability to
  carry out a specific task.
• Self-respect refers to how you think and feel
  about yourself.
• Compliments, praise, and hugs contribute to
  self-esteem. (external affirmation)
• Accomplishing worthwhile activities (internal
  pride)

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The Consequences of Self-Esteem

• Self-esteem contributes to good mental health,
• Favorable work performance and attitudes.
• Workers having high self-esteem helps a company
  prosper.
• Merited internal pride seems more effective than
  external affirmation.

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The benefits of self-esteem

• Take responsibility and exhibit leadership
• Feel independent but work in teams.
• Take initiative
• No worry about ones competencies.
• Cope with changing workplace.

• Good mental health.
• Shrug off undeserved insults.
• Profit from feedback.
• Positive attitude.
• Good work performance.
• Enjoy new challenges.
• High degree of creativity

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How to enhance self-esteem

• A life-long process
• Attain legitimate accomplishments
• Be aware of personal strengths
• Minimize settings and interactions that detract
  from your feelings of competence
• Talk and socialize frequently with people who
  boost your self-esteem

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Potential disadvantages of preoccupation with the
self

• self-centered
• self-conscious
• uninterested in other people and the outside
  world
• unattainable aspirations.

The right balance is to be concerned about your
self, your self-esteem, and your personal growth,
yet still focus on the outside world.