Presentation to Deans

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Presentation to Deans

• Deans Meeting
• November 9, 2005
• Revised November 14, 2005
• Including attachment with benchmark data

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Service Demand Grows

• Oct. 04 Oct.05 Increase
• My UW-Madison logins 1.27M 1.66M 31
• Email daily average 1.5M 1.75M 17
• WiscCal users 11,135
  14,086 27
  
• My WebSpace accounts 6,455 25,197 290
• WiscNet peak traffic 392/403 MBps
  390/425MBps
  
• WiscWaves peak traffic 0 277/283MBps
• Total network traffic 392/403MBps
  667/708MBps 70

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Excludes State funding for infrastructure
projects controlled by them.
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Topics for Discussion

• Security
• Integrated Systems
• Networking
• Academic Technologies
• Enterprise Applications
• Disaster Prevention and Recovery
• Purchasing and Licensing

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IT SECURITY
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Security Practices

• Help us, help you
• Campus awareness campaign
• Limit access to your personally identifiable
  information
  
• Buy a shredder
• Install anti-virus software
• Use good passwords, dont share
• Recognize scams and phishing

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Security Initiatives

• Network logon policy
• Minimum password standards
• Audit of use of SSNs
• Firewall implementations

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Integrated Systems
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Identity Management

• Who are you?
• Do you have permission?
• Did you send me this?
• Is my document secure?
• On the internet, nobody knows you are a dog.

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Identity Management

• Directory services (LDAP)
• Single sign-on
• IAA
• Identification
• Authentication
• Authorization
• IMLG (identity management leadership group)
• Federated identity management
• Secure encrypted identity (PKI)

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Service Oriented Architecture

• Simplified system integration
• Easy access to data across systems

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Networking
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Cell Contract

• DoIT administers DOA voice contracts
• Worked with DOA/US Cell for Athletics
• Saved 100K
• Can we do more?
• VoIP?

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The 21st Century Network
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The 21st Century Network

• Central support with local control
• Ongoing funding model in place
• Wireless, authentication and firewall service
• Collaborate as we move forward

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Research Networks

• WiscWaves
• And BOREAS
• And Northern Tier
• To Internet2, NLR
• To National and Global Research Networks

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BOREAS-Net
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Academic Technologies
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Academic Technologies

• Learn_at_UW
• Library Systems
• D-Space
• Minds_at_UW
• And something really new - Croquet

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Academic Support

• Traditional - lecture, discussion and lab
• Newer - online video, slides and notes, streamed
  lectures
  
• Less space
• More effective instruction
• More one-to-one contact
• Ex Credit Outreach Program

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Enterprise Applications
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Enterprise Applications

• APBS status
• Shared Financial System 8.8 in November
• ISIS 8.9 in December
• My UW-Madison upgrade in January
• WiscMail in spring and summer
• Grants management coming

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Challenges with ERPs

• Compliance with identity management strategy
• Compliance with SOA direction
• Campus culture - can we change the way we do
  things or must we modify and modify and modify
  the application?

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Disaster Prevention and Recovery
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Disaster Prevention and Recovery

• Current
• All institutional data mirrored and stored
• Network Operations Center 24/7
• Upgrade to primary data center (Dayton)
• Electrical
• Cooling and fire suppression
• Connectivity
• Server consolidation
• Physical security

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Disaster Prevention and Recovery

• Next
• Same upgrades to our backup site at WARF
• Redundant/split processing in design
• Modernizing storage and processing
• Physical and electronic security extended to
  network nodes

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Purchasing and Licensing Concerns
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Purchasing and Licensing

• New state Silver Oaks contracts
• Microsoft contract
• Instructional and research contracts

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Distributed and Central IT Support at Madison
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DoIT staffing

• Full time staff - 532
• Student staff - 214
• Other staff - 79
• TOTAL 825
• DoIT staff with IT job titles - 440

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Distributed IT Staff

• Primary tech partners - 233
• 163 with IT titles
• Campus IT staff with IT job titles - 632
• Members of tech partners mailing list - 700
• Madison estimate 850

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Distributed and Central Staff

• Our colleagues have found twice as many IT staff
  in campus schools and departments as in central
  IT organizations
  
• Our ratio is similar
• 440 central
• 850 in schools and departments

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Distributed IT Provides

• Support for research
• Desktop support/repair
• Local security
• Instructional support
• Dept-specific applications
• Sometimes-
• bldg/dept networking, email, other

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Central IT Provides

• Network
• Voice services
• Enterprise systems
• Middleware
• Architecture
• Security
• IT policy direction

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Central IT Provides

• Enterprise applications (admin, library, course
  management, student information)
  
• Portal (My UW-Madison)
• Campus-wide collaborative applications (WiscMail,
  WiscCal, My WebSpace)
  

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Central IT Provides

• 24/7 Operations Center
• 24/7 Help Desk
• Tech Store software licensing
• Desktop repair
• Faculty instructional support
• Workforce training
• Student software training
• Print Center

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Attachments delivered prior to Deans Meeting
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IT_at_Madison

• Deans Meeting - November 9, 2005
• Some Madison Numbers
• Peer Benchmark Data
• Financial Data
• Peer Institution List for Benchmark Data

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Service Demand Grows
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IT Benchmarks

• IT Benchmark data from 2 sources
• EDUCAUSE Core Data - 14 peer universities (Spring
  2005)
  
• Additional IT data from 11 peers (Fall 2005)

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Financial Information

• Benchmark Comparison
• And
• DoIT Revenue Sources

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Excludes State funding for infrastructure
projects controlled by them.
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14 Peers Used in IT Comparisons

• EDUCAUSE Core Survey - Spring 2005
• CORNELL
• U INDIANA - BLOOMINGTON
• MICHIGAN STATE
• NORTHWESTERN
• PURDUE
• STANFORD
• OHIO STATE
• UC-BERKELEY
• U CHICAGO
• U ILLINOIS - CHAMPAIGN URBANA
• U MINNESOTA - TWIN CITIES
• U MICHIGAN - ANN ARBOR
• U TEXAS - AUSTIN
• U WASHINGTON - SEATTLE
• These peers are included in UW-Madison faculty
  peer salary comparisons.

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11 Peers Used in IT Comparisons

• Supplemental Survey- Fall 2005
• CORNELL
• U INDIANA - BLOOMINGTON
• STANFORD
• OHIO STATE
• UC-BERKELEY
• U CHICAGO
• U ILLINOIS - CHAMPAIGN URBANA
• U MINNESOTA - TWIN CITIES
• U MICHIGAN - ANN ARBOR
• U TEXAS - AUSTIN
• U WASHINGTON - SEATTLE