To practice giving effective performance feedback using researchbased evidence

1
Objective of Role Play

• To practice giving effective performance feedback
  using research-based evidence
• Evaluate each others performance feedback
  techniques in terms of
• Enacting all relevant behaviors
• Extent to which goals of giving performance
  feedback were implemented

2
Describe discussions in terms of behaviors

• Describe discussions that went very well or went
  very poorly in terms of the following
• Non verbal Communication Behaviors
• Leadership Behaviors
• Speech Characteristics
• Conveying Interaction-al Justice

3
Describe discussions in terms of goals

• Describe how the supervisor implemented the
  following goals while giving feedback
• Improve performance
• Maintain self esteem of subordinate
• Minimize aggression/retaliation by subordinate

Lizzio et al
4
Additional Questions
5
Defining performance

• Was there a discussion on what is good
  performance?
• If so, how was it defined by the supervisor? by
  the subordinate?
• What were the similarities and differences in
  each partys definition

6
Describe a discussion that went very well.

• 1. How did it start? Did the boss use broad
  general questions at the outset?
• 2. Did the boss give the subordinate a chance to
  do a self-evaluation give reasons for those
  evaluations?
• 3. What did the boss do to create a permissive
  atmosphere? Was the boss acceptant of the
  subordinates ideas?

7
Describe a discussion that went very well.

• 4. Did the boss first praise the subordinate? How
  did the boss give negative feedback to the
  subordinate?
• 5. How did the subordinate react to the method
  used by the boss?
• 6. Did the boss arrive at a fairer and more
  accurate evaluation of the subordinate at the end
  of the interview?
• 7. How did the boss motivate the subordinate?

8
In an interview that did not work out well, also
describe

• Were relations better or worse after the
  interview? If worse, why did this occur?
• In what ways might the boss have done a better
  job?