AYH Induction

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AYH Induction

• Information Technology

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DOCS DM

• The Document File Management System used by AYH

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What is DOCS?

• Automated system to manage Word, Excel,
  PowerPoint, MS Project
• Powerful save/retrieve program that integrates
  with MS Office
• Powerful Search features

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The Advantages of DOCS DM

• You dont have to understand Windows file
  structure
• Access Rights - Your files are easily protected
  from Deletion, Being Moved, Renames
• You can find yours and other Files more Easily

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The Disadvantages of DOCS DM

• Currently not implemented in the regional offices
  (but can be accessed via Extranet (Citrix)

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DOCS DM How To

• How to Save a file in Docs
• How to Retrieve a file from Docs
• How to Use the Search features in Docs
• How to Bypass Docs
• How to attach Docs documents to an email message

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Questions and Answers
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General Induction

• About AYHs IT department, Windows Desktop,
  Public Folders, Email and the Internet

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The IT Department
Matt Kyte IT and Communication Manager
Steve Ribeiro
Pauline Hughes
Rob Whelan
Richard Gunn
Callum Donaldson
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How the Helpdesk Works

• The IT Helpdesk (Number 1923)
• The Helpdesk Email (IThelpdesk)

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Call Helpdesk
Email (For non urgent queries)
First Line Support

• Call Logged
• Call Prioritised
• Resolved if possible
• Assigned to Second line

Second Line Support

• Resolve if possible
• Escalate to Third Line Support

• Problem resolved or work around

Third Line Support
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Getting Started

• Login ID
• Password (complexity)
• AYH standard desktop

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The Intranet the Internet

• Find User Profiles
• Technical Manuals
• IT Pages
• Internet Access

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Outlook (email)

• Email Signature
• Out of Office Message
• Public Folder
• KVS/Mailbox Limits

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Places to Save files

• Public Folder J drive
• Private Folder F drive

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AYH Word Customisation

• Templates (including Personalisation)
• AYH Print Toolbar

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Remote Working

• AYH Webmail
• AYH Extranet (Citrix) including DOCS access for
  Regional users

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Useful Software

• PDF Creator
• Image Resize
• How to get additional software installed on PC?

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Questions and Answers
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Notebook Induction

• The extra features provided on all AYH notebooks

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Security

• Power On Password
• Firewall and Antivirus software
• Kensington Security Lock

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Backup

• DLO
• Automated backup of key areas of c drive
• Ability to restore data

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RAS

• 0207 and 0800
• Analogue line
• Uses 33k modem

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Wifi

• Check that you are allowed to use a Wifi
  connection before you use it
• You need expense authorisation before you use a
  hotspot at coffee bar or airport
• Turn off the wifi when you dont need it

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VPN

• Virtual Private Network
• Secure method for using the internet to connect
  to the office

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Questions and Answers