ATNAMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES

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ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES

• The Internet is a giant international network of
  intelligent, informed computer enthusiasts, by
  which I mean, "people without lives." But we
  don't care. We have each other...
• Dave Barry, American Humorist

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ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES

• Current Situation (AFTN or Whatever)
• Point-to-point dealing mostly with adjacencies
• Call other center hold traffic or arrange for
  rerouting.
• Most Performance issues limited to circuits
  between centers
• Center performance really just a local matter.
• Increasing traffic loads

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ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES

• Simple ? Straight Forward?
• Or simply what we already know
• Future more complex???
• Access
• Control
• Encryption?
• Fault Management
• Coordination

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ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES

• Security
• Security is a kind of death Tennessee
  Williams, US Dramatist
• System Compromised (anywhere)
• Oh what will I to do?
• Will I even know? Should I care?
• Denial of Service
• Malicious Messages
• Etc. etc. etc..
• Shared Auditing System
• Traceability
• Breach is local matter but impact possibly global

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ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES

• Trouble Reporting
• Fault Management
• Resolution Process
• Reporting
• Help Desks
• Regional?
• Local?
• International?
• Even required? Everybodys got a help desk!

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ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES

• COORDINATION
• Between Management Centers
• Between Service Providers
• Multiple ISPs
• Public v. Private
• Global
• Addressing
• Updates, outages,
• Users, User Agents

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ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES

• Communication Barriers (Things that make fault
  resolution, reporting, and management more
  difficult)
• This is not E-Mail!
• Language
• Use of Translation Services?
• Internal
• Administration, Support and Operations (when
  present?)
• Time Zones

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ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES

• Maintenance Alerts, System Alerts
• Notification Process
• Degraded service
• Routing Failures
• Scheduled Outages
• Equipment Software Updates
• Level raises from local and adjacent to global
• Off-line vs On-line activities

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ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES

• Holding Traffic
• Draining Traffic
• Storing Messages

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ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES

• Dealing with Non-Deliverables
• Address
• Content
• Format

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ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES

• Testing Strategy
• New systems
• Updates

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ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES

• Summary
• Adapting
• Changing
• Moving Forward
• Develop Guidance