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1
We Focus on Your IT So You Can Focus on Your
Business
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Agenda

• Introduction to managed services
• Thorough Initial Assessment and Asset Management
• 24/7 Monitoring, Alerting and Reporting
• Security Monitoring and Reporting
• Automated Preventative Maintenance
• Quarterly Business Reviews
• Conclusions

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Introduction to Managed Services

• Managed vs Unmanaged
• Monitoring and Managing
• Package Contents

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Unmanaged vs Managed
Unmanaged
Managed

• IT problem occurs
• Discover issue
• Place phone call for support
• Description of problem to the best of ones
  ability
• Travel to site, or use remote access to start
  digging around for cause of problem
• Diagnose problems
• Resolve issue
• Break/fix method response
• Unpredictable fees
• Little to no network visibility

• 24x7x365 Monitoring
• Alert of potential issue/alert BEFORE or as
  problem occurs
• Instant, accurate diagnosis of problem
• Rapid remote response or instant self-heal
  process initiated
• Proactive response
• Fixed monthly fee
• Remote view of entire network

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Monitor Manage

• Proactive Remote Monitoring Solution
• Optimum network visibility
• Central Dashboard capability
• Help desk services
• Security monitoring
• Network optimization
• Proactive Remote Management Solution
• Negotiable, affordable SLA agreements
• Score operational performance
• Compliance assurance
• Performance benchmarks
• Reports so you KNOW what has been going on

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Package Contents

• Thorough Initial Assessment
• 24/7 monitoring, alerting and reporting
• Back Up and Security Monitoring and Reporting
• Automated Preventative Maintenance
• Business Reviews

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Inventory and Initial Assessment

• Initial network assessment
• Asset inventory management
• Detailed network audits
• Warranty tracking

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Initial Network Assessment

• Site Hardware Summary Report
• Complete overview of your network and its
  diversity of equipment
• Easy identification of obsolete hardware

• Site Security Report
• Comprehensive summary of all security patches
  applied
• Complete summary of all MBSA scans performed
• Summary of work required to improve site security

• Site Performance Report
• Identifies most heavily-stressed devices at a
  site
• Highlights devices that may require immediate
  upgrades

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Detailed Network Audits
Audits are run on a predefined schedule

• Real-time reporting of new assets
• Audits can include anything with an IP address
• Desktops
• Laptops
• Servers
• Network devices such as routers and switches
• Network-attached devices such as printers, fax,
  scanners, VoIP phones

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Asset Inventory Management

• Hardware Assets
• Detailed hardware inventory
• Warranty tracking
• Comprehensive monthly reporting

• Software Assets
• Complete list of all software patches applied to
  each system
• Software audits to identify all unauthorized
  software packages
• Detailed inventory of all systems

• Sub-standard Configuration Report
• Baseline Report identifies configurations that
  require updates
• Asset audits identify under-performing and
  under-utilized devices

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Warranty Tracking

• Asset Inventory Reports - disaster recovery of
  mission-critical information
• Device Attributes Report - up-to-date device
  warranty information

Ensures you do not pay twice for hardware
maintenance
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24x7 Monitoring, Alerting and Reporting

• Technology
• Policy Modules

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24 x 7 Technology

• Network and device availability
• Alerts and pre-failure indicators
• Real-time Alerting and Monthly Reporting

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Policy Modules

• Fast, easy and standardized monitoring of most
  devices
• 24 x 7 alerting based on what is important for
  you and your business

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Security Monitoring

• Security
• Compliance

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Security

• Reduced Risk
• Baseline security scanning to detect security
  holes
• Continuous monitoring for viruses, worms, spam
  ware and other malware
• Automated verification of data back up completion
  
• Identification of any failed back ups

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Compliance

• Controlled environment
• Physical security
• Disaster management
• Availability
• Information security
• Network security
• Network health visibility

Reports Patch Status, Hardware Summary, Device
Security, Website Monitoring, Windows Server
Health
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Automated Preventative Maintenance

• Automated Scripting
• Automated Patching

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Automated Scripting
Settings are automated OR run on a predefined
schedule
Remote Capabilities Remotely change settings,
apply changes and run scripts to eliminate
non-crucial site visits Shut down of
workstations Save power costs and reduce green
house gases Clean-up of temporary files Deletes
all files in temporary directories Remotely run
scandisk Provides security assurance
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Automated Patching
Detailed reports allow us to track the status of
patches needed, rapidly identify failed patches
or find recent patches that are applicable to you.
We can control which patches are automatically
applied and which require prior approval.
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Business Reviews

• Monthly Reviews
• Quarterly Reviews

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Monthly Reviews
Monthly reviews will help you to understand
where, when and how to best invest your IT budget
and control costs.
Executive Summary Establishes an overall report
status of an entire site Website
Monitoring Up-to-date information of website
reliability Patch Status Updated security patches
that were applied Server Health Establish
performance baseline and identifies areas of
improvement Site Performance Cleared alerts,
completed tickets, and executed scripts summary
information Work Completed Cleared alerts,
completed tickets, and executed scripts summary
information
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Quarterly Business Reviews
A pre-scheduled meeting every 90 days to review
work and services, and to identify any areas
within your IT infrastructure that are of concern.

• Detailed review and understanding of your needs
  and pain points
• Review all reports and business processes tied to
  IT
• Set objectives for the next quarter and start
  planning

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Sample Report

• Executive Summary
• Provides a high level picture of your entire
  infrastructure
• Establishes a performance baseline that can be
  measured over time
• Quickly and visually identifies any potential
  risks based on performance trends

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Conclusions

• Package Includes
• Thorough Inventory Assessment
• 24 x 7 Monitoring
• Security Assurance
• Preventative Maintenance
• Business Reviews

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Pricing
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Contact Information
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