Cisco Systems

1
Cisco Systems

• James TonRashida Yahya Ed Galvez
• Mustafa Najjar

2
Case Summary

• IT Project Planning at Cisco Systems
• Cisco uses an e-business value matrix which
  assesses a projects value to the company
• Case briefly discusses projects that are placed
  in each of the 4 areas of their portfolio
  planning matrix

3
Case Summary Contd

• New Fundamentals
• Ciscos expense system tracks employee spending
  for the company and if the employee is eligible
  for a reimbursement according to adherence to
  company policies
• This system makes use of the Internet and allows
  for a more efficient way of handling expense
  reporting for 31,000 employees

4
Case Summary Contd

• Operational Excellence
• In this area of the matrix, Cisco has assigned
  their executive information system
• Connects executives to the companys data
  warehouse which stores information regarding
  revenues, sales programs, and the supply chain
• Allows for trend analysis and tracking of
  progress across the company
• Enables the company to close books within a day,
  but aiming for a time frame of 2-3 hours

5
Case Summary Contd

• Rational Experimentation
• Ciscos newest project idea is multi-cast
  streaming video
• Organization is looking into using this
  technology to make company meetings available for
  online viewing through IP TV
• Experimentation will allow Cisco to possibly use
  the technology for product training, HR
  initiatives and perhaps, if used wisely to gain
  more market share

6
Case Summary Contd

• Breakthrough Strategy
• Supply chain management is a concept that Cisco
  System prides itself on
• The concept of virtual supply chain management
  has allowed the corporation to own only 5 of the
  26 factories that it makes use of
• Considered a breakthrough due to the possibility
  of high returns if this idea is successful

7
Theory Link

• New Fundamentals
• It is low risk and focuses on increasing
  productivity
• Provides significant cost savings by improving
  operations
• Cisco uses an expense reporting system called
  Metro
• Allows employees to submit expense reports online
  and gets routed to the corresponding manager
• Cisco requires only 3 people to manage this
  system for all 31,000 employees

8
Theory Link

• Operational Excellence
• Medium risk projects that aim to increase areas
  such as customer satisfaction and corporate
  agility
• Revolves around providing faster access to
  information
• High visibility is important in improving IT
  credibility
• Cisco uses executive dashboards for each area
  operating differently from competitors
• Allows executives to break down data and allow
  easy access to information at any time

9
Theory Link

• Rational Experimentation
• Risky projects that involve testing out new
  technologies and ideas
• Required to have hope in surpassing competitors
• Goal is to be done testing within a few months
  time or even less
• Cisco has a multicast streaming video experiment
• Made all-company meetings available online
  through IP TV for employees to view
• Could be used for new product training if
  successful

10
Theory Link

• Breakthrough Strategy
• High risk projects that have the potential to
  provide a huge impact on the company or possibly
  the industry
• Ciscos breakthrough strategy is its virtual
  supply chain
• Cisco only owns 5 of 26 factories that build
  their products, which means they are not tied
  down to capital assets
• If virtual manufacturing is not successful, the
  company would be presented with enormous problems
• If successful the returns will be extremely high

11
Updates

• Cisco had announced a definitive agreement to
  acquire Dynamicsoft
• Cisco awarded Most Effective Collaboration
  Application and Best Videoconferencing in
  Miercom IP Telephony Application Review

12
Updates

• Where Ciscos going from here
• Cisco Systems market perform, estimates raised

13
Current Issues and Trends

• The Cisco 1800, 2800 and 3800 series
• Cisco Systems Introduces New Portfolio of
  Integrated Services Routers For Highly Secure,
  Wire-Speed Delivery of Concurrent Data, Voice,
  and Video Applications.
• The industrys first routers to deliver secure,
  wire-speed data, voice, video and other advanced
  services to small and medium-sized businesses
  (SMBs) and enterprise branch offices, as well as
  service providers for managed network services
  offerings.

14
Current Issues and Trends

• The Cisco 1800, 2800 and 3800 series (Contd)
• Provides customers with an infrastructure that
  enables fast and secure access to today's
  mission-critical business applications with
  optimized security, while establishing a
  foundation for tomorrow's intelligent networks.

15
Current Issues and Trends

• Securing the Network
• (Routers Include)
• Built-in virtual private network (VPN) hardware
  encryption and acceleration.
• Inline intrusion prevention system (IPS)
  functionality, for the first time embedded into a
  router.
• An option of adding additional modules for
  enhanced network services and higher performance
  which helps to protect network investments as
  customers' needs for more resilient,
  self-defending networks grow.

16
Current Issues and Trends

• Feature-Rich, Cost-Effective IP Communications
  Solutions
• Cisco offers industry-leading voice services
  integrated directly inside the routers.
• The 2800 and 3800 series replace small, aging
  private branch exchanges (PBXs) and key systems
  with a comprehensive IP telephony, voice mail and
  auto attendant solution for their small and
  medium-sized sites

17
Current Issues and Trends

• Integrated Services Routers Extending Value to
  the Channel
• The integrated services routers have been
  designed to allow Cisco channel partners the
  opportunity to cost-effectively offer end-users a
  truly converged routing, voice and security
  solution.