BATHO PELE CHANGE MANAGEMENT ENGAGEMENT PROGRAMME

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BATHO PELE CHANGE MANAGEMENT ENGAGEMENT
PROGRAMME
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PREVIEW OF THE PRESENTATION

• Background
• What is BPCMEP?
• Why need to roll out BP to LG, urgently?
• Progress
• BPCMEP Phase 2
• Impact Assessment
• Way forward
• Video show

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Background

• In 2004 Cabinet approved a set of recommendations
  on the promotion and implementation of Batho
  Pele. One of the recommendations was that Batho
  Pele (BP) should also be rolled out to Local
  Government.

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Background cont.

• It culminated into a series of consultative
  meetings between the dpsa, OTPs, in consultation
  with provincial DHLGs.
• It was agreed that the OTPs and the DHLGs should
  facilitate the arrangements and preparations for
  the Change Management Engagement workshops.
• BPCMEP at LG started in November 2006, in
  Mpumalanga

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WHAT IS BPCMEP?

• The BPCMEP is not necessarily about training, but
  about re-orientation, of work culture and
  changing the mind-set
• Focuses on deepening the understanding of BP not
  as an add-on but a daily way of doing business
• Changes the culture / behaviour / attitudes of
  public servants
• Helps overcome resistance to change
• Motivate officials to go beyond the call of duty
• Batho Pele model-back and front office
  operations-communication (internal external)
• Prompted by identified gaps between theory and
  practice
• Embraces the new Batho Pele Belief Set We
  belong, We care, We servePromote the slogan
  dubbed Together beating the drum for service
  delivery

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Why need to roll out BP to LG, urgently?

• Local Government is key player to bringing public
  service to the people.
• No emphasis was put to LG when BP was introduced
  in 1997
• Fully integrated/seamless service delivery is not
  possible without LG there should be no wrong
  door for service recipients- Thusong Centres
• To achieve real service delivery the values and
  ethos of Batho Pele need to be shared across all
  spheres of government.

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Progress to date

• A target of 100 municipalities was set for the
  2007/08 financial year
• To date, 1384 officials and counsellors from 274
  (97) municipalities have been trained
• Only 9 municipalities are outstanding throughout
• The following provinces have all (100)
  municipalities covered on train-the-trainer WC,
  LP, MPU, NC, GP and NW.

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Statistical presentation
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Phase 2

• Main focus will be on the impact of the
  BPCMEP-qualitative and quantitative
• ME strategy has been developed being
  implemented at LG
• Coordinators to be consulted on the strategy
  templates
• 1st feed back from all municipalities
• of BPCMEP progress has been sought till July 08,
  only three provinces have responded to date

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Impact assessment

• Prior to roll out to LG BPCMEP conducted in
  National, Provincial and Ethekwini Municipality
• Trained dept between 2005 to 2007
• Need to assess the impact to improve the
  programme
• Service provider busy in Provinces accept Western
  Cape
• Results to be discussed with all participated
  provinces.

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WAY FORWARD

• Road shows on ME Strategy to be initiated
• All provinces have to submit all municipalities
  BPCMEP quarterly progress reports
• Good practices will needed for phase 2
• Roll out should be fast tracked across the 3
  spheres

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• THANK YOU
• Together beating the drum for service delivery
• because
• WE BELONG, WE CARE, WE SERVE
• to make
• A BETTER LIFE FOR ALL.