National Learning Management System NLMS Project Update

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National Learning Management System (NLMS)
Project Update
25th September 2008 Stuart Fox, National LMS
Project Manager
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National LMS Pilot Overview

• Main Objectives
• To demonstrate the NLMS successfully enables the
  delivery of National and Local elearning content
  to employees
• Pilot the system, implementation approach
  supporting documentation
• Ensure integration with OLM module
• Engaged with 3 of the main National Content
  providers
• NHS Connecting for Health (CfH)
• e-Learning for Healthcare (eLfH)
• NHS Core Learning Unit (CLU)
• Each SHA represented by at least one of 19 pilot
  sites
• Pre requisite work started in May and key testing
  stage was planned to run from June through to
  August
• Pilot sites adopted buddies to aid learning and
  knowledge sharing
• Collation of pilot findings currently underway
  with a closure report due early October

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Findings (1)

• Trusts returned pilot evaluation report, grading
  surveys and user evaluation sheets.
• Constructive feedback, fewer tests completed than
  planned
• Local IT issues impacted almost all sites, with
  some Trusts unable to rectify Internal IT issues
  until very late on in the testing period
• National content delayed by up to two months
• Local content not able to be ready in time
• Testing months conflicted with major holiday
  period. Some Trusts experienced problems in user
  engagement.
• A lot of feedback received relating to National
  Content
• Main system testing has identified system issues
  around reporting and the replication process
  (fixes due to be retested at the end of
  September)

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elearning Architecture Access
N3 Environment (at work access)
ESR Elearning Functionality
ESR Core Application (including OLM)
Interface
elearning users accessing at work
Remote access elearning users
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Findings (2)

• 5 Highest Rated Pilot Project Areas
• Account Manager Support
• Project Setup
• Project Documentation
• Internal resource requirements
• System Availability
• 5 Lowest Rated Pilot Project Areas
• Tracking Data (replication process / Status not
  updating)
• Reporting (reports not working or gathering
  incomplete data)
• Time allowed for pilots (duration and chosen
  period)
• Testing Environment (non local data)
• Delays in issues resolution

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Findings (3)
Majority of sites positive and expect to roll out
NLMS (subject to the two issues (replication
reporting) being resolved)
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Lessons Learnt

• Clarity of roles required between NHS Central
  Team and National content Providers
• Full and early engagement of local IT is
  essential
• Local Project Management team required rather
  than one individual
• Additional Information around National content
  required
• Clear and agreed internal processes for new user
  set up and SR logging
• Local owners of existing classroom training need
  to be involved in the selection of appropriate
  National Content
• Trusts should review where and how local content
  is hosted

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Next Steps

• Install fixes for the replication and reporting
  issues and retest
• System to be made available to wider NHS audience
  once resolutions for replication and reporting
  issues are in place (expected to happen at end of
  October)
• Review list of enhancements
• Continue the update of supporting documentation
• Continued addition of further National content in
  line with schedule
• Engage with other National Providers
• Additional support to be made available to
  selection of pilot sites to further roll out NLMS
  
• Continue to encourage and develop the use of the
  buddy system
• Regional SHA hosted NLMS Workshops planned

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Questions?