Patients as Partners Charters

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Patients as Partners Charters

• Connie Davis, MN, RN
• Senior Faculty, Impact BC
• Sue Davis
• Vancouver Coastal Health

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Patients as Partners in the Primary Health Care
Charter
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Three BCPatients as Partners Priorities Centre
Individual Health CareMiddle Shaping the
Primary Health Care System Outside Bringing in
the Community
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What are we trying to accomplish in the next 45
minutes

• Describe BC approach for involvement of patients,
  families and communities in primary health care (
  3 PasP Charters).
• Contemplate current status of Patients as
  Partners in your organization/workplace/team.
• Consider your plan for improvement in Patients as
  Partners as we move forward with webinar series.

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Charter 1 Partners in Individual Health Care

• What does that mean to you?

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What are we trying to accomplish in partners in
individual health care?

• Achieve Triple Aim
• Support patient self-management
• Support providers to meaningfully engage with
  patients
• Enhance confidence of patients and providers in
  self-management
• Enhance patient and provider relationships

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How will we know that a change is an improvement?

• Provincial Steering Committee thoughts on
  measurement?
• Next webinar to focus on your ideas for
  measurement.

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Measurement ideas for partners in personal health
care

• Access to self-management programs
• Patients in Integrated Health Networks with
  action plans
• Number of health care professionals trained in
  self-management support
• Patient experience
• Patient self-management confidence
• Provider confidence in SMS

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Patient Survey Prototype
http//www.newhealthpartnerships.org/
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What changes can you make that might result in
improvement?

• Currently doing?
• Are thinking about doing?

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BC Partners efforts for improvement

• Chronic Disease Self-Management Program
• Self-management Support training
• Chronic Disease Module with Self-management
  training
• Mental Health Module with SMS training
• Health Literacy in Communities Prototype
  Collaborative

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Charter 2 Shaping the Primary Health Care System

• What does that mean to you?

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What are we trying to accomplish by Partnering to
Shape the Primary Health Care System?

• Achieve Triple Aim
• Include voice, choice and representation in
  transformation efforts
• Create a habit of patient and family involvement
  from policy to practice level
• Train and support patients and providers towards
  meaningful engagement

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How will we know that a change is an improvement?

• Provincial Steering Committee thoughts on
  measurement?
• Next webinar to focus on your ideas for
  measurement.

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Measurement ideas for Shaping the Primary Health
Care System

• Numbers involved in patient and family
  consultation
• Number of patients on advisory committees,
  workgroups
• Patient/family perception of meaningfulness of
  contribution
• Count of completion of cycle of engagement
• Experience of providers involving patients and
  families
• Count of patient/family advisors and health care
  professionals trained to work together

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What changes can you make that might result in
improvement?

• Currently doing?
• Are thinking about doing?

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BC partners efforts for improvement

• Training and tools for health care professionals
  and patient/family advisors
• Involvement in Practice Support Modules,
  Integrated Health Networks and Divisions of
  Family Practice Example Patient journey mapping

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Charter 3 Bringing in the Community

• What does that mean to you?

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What are we trying to accomplish by Bringing in
the Community?

• TBD (currently re-working charter wording)

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A spectrum of participation
EMPOWER
COLLABORATE
Control by participants
INVOLVE
CONSULT
INFORM
Vancouver Coastal Health Community Engagement
Framework Adapted from World Health Organization
ladder of participation and IAP2s spectrum of
participation
Type of participation
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How will we know that a change is an improvement?

• Provincial Steering Committee thoughts on
  measurement?
• Next webinar to focus on your ideas for
  measurement.

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Measurement ideas for community participation

• Informing websites, one pagers, forums
• Consulting focus groups, reference groups,
  questionnaires, interviews
• Involving Advisory committees, lay seats on
  boards
• Collaborating Advisory groups, community
  dialogue
• Empowering Financial and in-kind sponsorship for
  community initiatives

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What changes can you make that might result in
improvement?

• Currently doing?
• Are thinking about doing?

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BC partners efforts for improvement

• Training and tools for health care professionals
• Sharing of population data with community groups
• Provincial dialogue on primary care

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Make a wish!

• If you had a magic wand and could make changes in
  primary health care to engage patients as
  partners, what would you wish for?

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Thank you!

• For updates, watch the website
• http//www.impactbc.ca/PatientsasPartners