Overview of OECD EGovernment Reviews

1
Overview of OECD E-Government Reviews

• Governance for Development Initiative in Arab
  Countries Briefing on OECD E-Government
  Activities
• 12 December 2006

2
OECD Work on E-Government

• Framework for E-Government Studies
• e-Government for Better Government, OECD 2005
• The e-Government Imperative, OECD 2004
• Policy Briefs
• Country Studies Peer Reviews
• 2003 2005
• Finland (2003), Mexico (2005), Norway (2005),
  Denmark (2005)
• 2006 Hungary, Netherlands, Turkey
• 2007 Belgium
• Thematic Studies
• Cost-Benefit Analysis of E-Government (2006)
• Data Sharing and Government Transformation
  (2006/2007)
• Indicators for User Takeup of E-Government
  Services (2007-2008)
• E-Government and Levels of Government (2007-2008)

3
Peer Review Objectives

• Identify challenges facing e-government
  implementers, assess how e-government strategies
  and solutions contribute to good governance
  objectives and provide proposals for action
• Test the analytic framework and working
  hypothesis currently being developed in the OECD
  E-Government Project
• Publicize e-government innovation to a broader
  circle of interested policymakers, practitioners
  and observers
• Collect in-depth knowledge of countries
  e-government effort and best practices for the
  benefits of OECD members

4
Country Study Framework

• Drivers for e-government (public management
  reform, information society goals)
• Barriers (legal, budgetary, digital divide,
  infrastructure, competencies)
• Leadership and coordination (horizontal and
  vertical across sectors and tiers of government)
• Implementation (management, organisational
  structures, skills, capacity)
• Collaboration frameworks (CBP, standards,
  enterprise architecture, inter-connectivity,
  multi-channel strategies)
• Outputs and outcomes (G2C, G2B, G2G)

5
OECD Peer Review Process
OECD e-Government Studies Turkey
Analysis
Interviews
Research
Survey

• E-Government objectives
• Internal efficiencies?
• Proactive services to citizens?
• Citizens engagement?
• Building trust in government?

6
Impacts of reviews

• Finland (2003) OECD report is foundation for
  2005 reform of Ministry of Finances role in
  co-ordinating e-government
• Mexico (2005) OECD findings have justified a
  decision to invest in developing business case
  methodologies
• Norway (2005) OECD report has sparked a review
  of co-ordination structures and processes
• Denmark (2005) OECD report has lead to a
  decision to strengthen and integrate e-government
  activities as part of a broader public sector
  modernisation agenda in the Ministry of Finance

7
Upcoming Challenges for Peer Reviews

• Integrating perspectives of different levels of
  government
• Indicators of process and transformation
• User takeup and satisfaction data
• Complementing peer reviewer judgements with more
  checklists and models for recommendations
• Drawing lessons learned across reviews
• Moving beyond OECD countries?

8
Organisational Approach to E-Government
1. Have shared budget/finance and public
administration portfolios. 2. Interior (Germany,
Greece). Public Administration (Luxembourg,
Mexico, Netherlands, New Zealand, Spain, Norway),
3. The Italian Ministry of Innovation and
Technology shares some e-government
responsibility with the Ministry of Public
Administration. Source  OECD country reports
(February 2004), updated through August 2006.
9
Current Reviews and Main Questions to be Answered

• Turkey (2006) How can Turkey better capitalise
  on its strengths in order to promote e-government
  development across government?
• Hungary (2006) Now that Hungary is delivering
  the EU benchmarked e-services, what is the next
  step?
• The Netherlands (2006) What is the progress on
  the construction and takeup of the basic building
  blocks?