... Care, Housing & Human Services (Red. Cross, DSHS, EMD

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External Affairs in the EOC
Rob Harper, Public Information Officer Washington
State Emergency Management Camp Murray, Washington
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Public Affairs --- ESF 15

• Joint Information Center
• Business Coordination
• Legislative Affairs
• International Affairs
• Tribal Affairs
• Planning and Products
• Community Relations

3
Emergency Operations Center Organization /
Staffing Chart
Agency Executive Officer (DM) Assistant Disaster
Manager AA to Disaster Manager
Agency Advisor to DM
15 External Affairs
14 - Recovery Advisor to DM
5 - Govs Communications Director/LNO
5 EOC Supervisor 5 Deputy EOC Supervisor 5 -
AA to EOC Supervisor
5 EMD PIO (See inset below)
15 Other ESF 15 Functions (as needed) -
Tribal Affairs - Legislative
Affairs - Business Coordination -
International Affairs
5 Logistics Section Chief
5 Finance Admin Section Chief
5 Planning Section Chief
5 Operations Section Chief
5 Deputy Logistics Chief (EMD) 5 Assistant
Log Sec Chief
5 Admin Services Branch (EMD) 5, 20 EOC
Security (EMD, WNG) 5 Facility
Coordinator/Safety Officer 5 Admin Assistant 5
Admin Assistant 5 Switchboard Operator
5 Situation Analysis Unit (EMD)
5 Missions and Notifications Branch (EMD)
5 Admin Assistant Unit 5
Notifications Unit 5 Mission Assignment
and Tracking Unit 5 Requests for
Mission Assistance Unit
5 Science Technology Unit (EMD)
7 Resource Management Branch (GA, EMD)
5 Alert and Warning Center (EMD)
5 Documentation Unit (EMD)
5 Deployment Planning Branch (EMD)
5 Financial Services Branch (EMD, MIL Dept) 5
Comptroller 5 - Comptroller
5 LNO to Locals (EMD -Multiple)
5 Information and Intelligence Unit or
Tech Specialists (EMD)
Infrastructure Support Branch (EMD/Lead ESF)) 1
Trans (DOT) 3 Public Works Engineering
(G.A.) 12 Energy (CTED) 14 Long Term
Community Recovery (CTED, EMD) 20 DSCA (WNG)
5 Mutual Aid EMAC Branch (EMD)
5 Message Center (EMD/Mil Dept) 5 Message
Logger 5 Copy Machine Operator 5 Fax Machine
Operator 5 - Runner
5 Administrative Asst (EMD)
Telecommunications Branch (EMD, DIS) 2 Telecom
Support Staff (EMD) 2 Information Technology
Support Staff (EMD) 2 RACES Officer
INSET











5 External Affairs Manager
Human Services Branch (EMD) 6 Mass Care,
Housing Human Services (Red Cross,
DSHS, EMD) 11 Agriculture (DOA)
Assistant External Affairs Manager
Decision Maker External Affairs Liaison
Research Team Leader
Media Operations Team Leader
Public Team Leader
Logistics Team Leader
Emergency Services Branch (EMD/Lead ESF) 4
Firefighting (WSP, DNR) 8 Public Health
Medical Services (DOH) 9 Search and Rescue
(EMD, DOT-Aviation) 10 Oil Hazardous
Materials (DOE, WSP) 11 Agriculture Natural
Resources (DOA, DNR) 13 Public Safety
Security (WSP, WNG) 20 DSCA (WNG)
Writer
Media Liaison
Internet














News Briefer
Clerical Support
Public Liaison
3/26/08
COMMAND STAFF
GENERAL STAFF
LINE STAFF
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Public Information Mission

• The PIO Supports EOC Operations. A PIO
• Advises on PIO matters.
• Handles media and public inquiries, rumors, and
  emergency public information.
• Coordinates information for external
  distribution.
• Disseminates accurate and timely information.
• Based on the National Incident Management System,
  March 1, 2004

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Working Together

• The key to PIO success is team work and
  coordination.

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PIO Products from the EOC

• Press Releases
• Fact Sheets
• Talking Points
• Web site Updates
• Phone Interviews
• On Camera Interviews

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Future EA Products

• You Tube Video Clips
• Donations web connection
• RSS connections
• Disaster Blogs
• I-Pod Photos

8
Key PIO Positions in the EOC

• PIO Manager
• Research Team Leader
• Media Operations Team Leader
• PIO Logistics Leader

9
PIO Information Systems

• PIER Web site
• 1-800 Media Line
• PIO Conference Bridge
• WebEOC

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Community Relations

• A recovery operation to assist disaster victims
  and communities with federal disaster aid.
• Gather information from affected communities to
  guide response and recovery operations.
• Develop coordinated strategies to reach
  populations most impacted by the disaster.

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Disaster Programs
12
Local Events
13
Business Coordination

• Establishing of public/private partnerships to
• distribute emergency public information on
  preparedness, response, recovery and mitigation
  operations.
• conduct public outreach and education.
• Share situational awareness.
• help restore business operations in affected
  areas.
• assist stakeholders who can aid in the disaster
  response and recovery operations.

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Donated Goods
15
Business Recovery

• No Jobs
• No Economy
• No Recovery.
• Small businesses most vulnerable to disruptions.

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Business Recovery 2

• Businesses can help with preparedness, response,
  recovery and mitigation operations.
• Businesses can be an effective communications
  tool to reach employees, customers and other
  businesses groups.

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Summary

• PIO supports incident command and provides
  information to save lives, protect property and
  the economy, and preserve the environment.
• A JIS or JIC is essential to provide accurate,
  coordinated public information from multiple
  response organizations.
• Under the External Affairs umbrella, PIO works
  with communities, businesses, lawmakers, tribes
  and international concerns.