Development Assistance Committee Evaluation Reports Database

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Operations Evaluation Department Help Desk
Operations An Overview June, 2004
2
OEDs Mission

• To enhance development effectiveness through
  excellence and independence in evaluation.

3
Strategic KM Goals

• To improve OED performance by providing Bank and
  non-Bank staff with more timely information and
  knowledge
• To improve Bank, partner and client performance
  by making OED-generated knowledge more readily
  available and promoting its assimilation
• To strengthen evaluation practice across and
  beyond the Bank by playing a leading role in the
  Evaluation, Monitoring and Quality Enhancement
  (EMQE) community of practice

4
OEDs KM Work Program

• Provide Help Desk Services
• Design and maintain OEDs websites
• Maintain the Aid Effectiveness portal on the
  Development Gateway
• Strengthen the Evaluation, Monitoring and Quality
  Enhancement Community of Practice
• Provide advice to OED staff on evaluation
  methodology and research design
• Organize OEDs Learning Program
• Promote the dissemination of OEDs evaluation
  results
• Strengthen evaluation capacity within the Bank
  and the development community

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OEDs KM staff

• 1 Lead Knowledge Management Officer
• 2 Officers (1 Evaluation 1 Information)
• 1 Information Analyst
• 6 Consultants
• 2 Help Desk
• 1 website maintenance
• 1 training/learning program
• 1 lessons formulation and synthesis
• 1 evaluation research

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Help Desk Objective

• To promote the dissemination, utilization and
  assimilation of OEDs knowledge resources

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The Way We Operate

• Contact information Phone, fax, web, walk-in
• Request processing turnaround time 48 hours
• Service assurance emphasis on quality not
  quantity
• Continuous consultation within and outside the
  KM group and with OED sector and
  regional experts

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Core functions

• Respond to requests for data, evaluation
  methodology, specific project and policy
  findings, lessons and recommendations from our
  evaluation results
• Referral service facilitate networking
  activities and partnership building within and
  outside the Bank
• Provide navigational guidance in using and
  accessing OEDs information resources, websites
  and databases.

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Contribute to OED Evaluations

• Proactively provide data and syntheses of
  completed evaluation results to ongoing OED
  evaluations
• (e.g., results of previous evaluations, related
  studies
• India, Vietnam, Mongolia, Forestry, Gender, IDA,
  Russia)
• Provide standard background materials
• Develop FAQs for the sites
• Improve links to sources of evaluation information

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Promote the use of lessons learned

• Evaluation Lessons papers online
• Utilization of Project Implementation Units
  (PIUs)
• The Banks Experience with Institutional
  Development
• Disaster Assistance
• Community-Driven Development
• Lessons databases
• Lessons on Education (project component-based)
• Multisectoral Lessons (based on evaluation
  reports)
• Web content management enhancements
• Developed process and tool to capture lessons and
  other knowledge-related products generated from
  OEDs evaluations

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Knowledge Sharing Events to disseminate OED
evaluation results OED work

• Workshops
• Forestry, Global Public Policy, Gender, Social
  Funds, PREM Week, etc.
• Sector weeks
• Rural, Urban, Human Development, etc.
• Regional events
• SPA, Joint OED/ECA Exhibit during World Bank/IMF
  Annual Meetings 2000
• Major evaluation conferences
• American Evaluation Association, European
  Evaluation Association, Bi-Annual Evaluation
  Conference, Canadian Evaluation Association

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Using Websites to Promote OED Work

• Upgrading and maintaining OEDs websites
• Thematic web pages
• ECG, Urban, Social Funds, MECD
• Activity rooms for OED task teams with links to
  website
• WBG External Website, EMQE and the Development
  Gateway

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Support OED Partnerships

• Share information on findings, methodology,
  sector/thematic and country evaluation results
  with partners
• Mutual website links to OED Partners e.g. UNDP
• Provide assistance with the establishment of
  Evaluation Help Desks at partner
  institutionse.g. BMZ, EBRD, IADB, IFAD, US Dept.
  of Education

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Metrics, monitoring and evaluation

• Advisory Service Tracking System
• Website usage statistics
• Independent website evaluation
• Quarterly KM reports
• Managerial access to the tracking system
• Pep sessions
• Open door policy

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Results from Survey

• Convenience of web presence 70
• Ease of use/simplicity 65
• Ability to get the help you were looking for
  61
• Quick response time 48
• (N500, Source Surveysite.com)

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Future Directions

• Do more work on dissemination and utilization of
  our evaluation results
• Collaborate more closely with ISGIM, library
  network and country offices
• Strengthen alliances with operational staff, and
  project task teams
• Develop more immediate solutions-driven
  knowledge products from our evaluation results.