Segue Customer Advisory Council

1
SegueCustomer Advisory Council

• Fabrice Frachon
• Friday Oct. 29th 2004

2
PalmSource Business Overview

• Maker of Palm OS
• Spin-out from Palm, Inc
• Zen of Palm
• Devices diversity
• The best OS for Smart phones

PiTech Qool QDA-700
GSPDA Xplore G88
Samsung SPH i500
PalmOne Treo 650
Tapwave Zodiac
3
Quality challenges encountered

• Move away from massive manual testing
• Move from Hardware to Software company
• Multiple screen resolutions and locales
• Train QA teams to a new test tool
• Scripts that can easily be ported
• Support of multiple communication layers
• End to end automation on Reference Boards
• Same tool for different platforms
• Very large number of test cases

4
Path toward Solutions

• Evangelize automation internally
• Resources, budget, cross-functional effort
• Integrate the testing into the design of the OS
• Instrument the OS
• Choose a known tool
• Reduced training, access to trained resources
• License a tool and port it to Palm OS
• Deploy the tool on Windows developments as well

5
Results

• Automated testing is now part of the development
  process
• SilkTest is now widely used in the company
• Reduced manual testing workforce
• More time for ad-hoc testing, rigorous process,
  etc.