Involving Patients and the Public in Medicines Management

1
Involving Patients and the Public in Medicines
Management

• Key Slides

2
What do we mean by patient public involvement?
Involvement is about including patients and the
public, not only in all aspects of their own
care, but also in the planning and development
of services.
3
Who do we mean?
Patients People who are currently using health
services Users People to whom those services
are being or may be provided Carers People who
care for those needing support Public Citizens
of the community
4
Why?

• Better quality, more responsive services
• Greater local ownership and understanding of why
  changes are needed
• People have the right to participate in planning
  implementation and evaluation - accountability
  for public spending
• An appreciation of untapped community resources
  and energy
• Legal requirement National Health Services Act
  2006

5
When?

• Involve patients in discussions and decisions
  concerning their own care and treatment
• Involve patients and the public
• In the planning of new services
• In the redesign of existing services
• To gain feedback and opinion on services

6
Valid reasons to involve and consult with
patients and the public

• Seeking the views of others and having mutual
  regard for them is an
• important element of planning
• Services are designed and adapted to respond
  better to peoples needs
• A consultation allows alternative proposals to be
  developed
• It demands that proper time and thought is given
  to patients and the
• publics views on a proposal and ensures the
  development of an
• evidence base for important decisions
• The experience of patients, the public and local
  communities knowledge
• can be used to benefit others
• Better decisions are made because more peoples
  views, perspectives
• and suggestions are heard

Strengthening Accountability Involving patients
and the Public Practical guidance. Section 11
of the health and Social Care Act 2001
7
Potentially hard to reach groups

• Minority groups
• Young people and teenagers
• Language barriers
• Elderly
• Housebound
• People with disabilities
• Those with learning difficulties
• Homeless
• Transient populations
• Visitors and holiday-makers
• People in care homes
• Rural communities

8
Tips that might help

• Strong committed clinical and managerial
  leadership
• Be clear about your aims, what do you want to
  achieve?
• Involve patients in planning your approach
• Check your Trust policies on patient and public
  involvement
• Consider external facilitators at meetings
• Consult your Caldicott guardian before starting
• Ask people with expertise in data collection and
  analysis to help you
• Share your results in different formats and at a
  variety of forums
• Support the development of a positive culture
• Education and training for staff and participants
• Resources