The Magic

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The Magic of Exceptional  Service, Leadership
Teamwork
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Confession There is no Magic
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Confession There is no Magic Its Doing
Ordinary Things  Extraordinarily Well
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Lessons From Disney Be Willing to
Change To Remain the Same
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Organizations That Reinvent Themselves  
Doug Lipp
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Organizations That Reinvent Themselves Will Domin
ate Their Market!   Doug Lipp
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Maximize Your Potential
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Maximize Your Potential Overcome the Obstacles
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Maximize Your Potential Overcome the Obstacles
Create the Opportunities
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The Obstacles
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Obstacle 1   Let The Sacred Cows Rule
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• Sacred Cows
• Stuck in A Rut
• Weve never done it this way
• Back in the good ol days
• Thats their job
• What would Walt say?

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Obstacle 2 Were Soooo Good
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• Soooo Good
• Arrogance
• Complacency
• The One-Trick Pony

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Obstacle 3 Everyone Else is A
Jerk Incompetent Too Demanding
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• Everyone Else is a Jerk
• Mutual Bashing Contempt
• Robotic / Self-Centered
• Other Persons / Groups Fault

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Obstacle 4 Save Your Way to Prosperity

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• Save Your Way
• to
• Prosperity
• Fire the Matterhorn Climbers!
• Tinkerbell? Whats the ROI?
• Who Needs Training?
• Dont Value Your Value

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The Opportunities
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Opportunity 1 Communicate Communicate
Communicate
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• Communicate
• Tear Down the Walls
• Consistency Discipline
• Words Actions Execution
• Trust Each Other

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Opportunity 2 Observe, Imagine,
Deliver
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Opportunity 2 Observe, Imagine,
Deliver Expanding the Possibilities Through
Teamwork!
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• ADM 2006 Annual Conference
• Colonial Williamsburg, VA
• October 16-17, 2006

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• ADM 2006 Annual Conference
• Colonial Williamsburg, VA
• October 16-17, 2006

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Balanced Teams Can Outwit, Outplay, and
Outlast The Competition
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Teamwork
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• Teamwork
• Seeing the Possibilities Outwit

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• Teamwork
• Seeing the Possibilities Outwit
• Being Flexible Outplay

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• Teamwork
• Seeing the Possibilities Outwit
• Being Flexible Outplay
• Relying on Your Team Outlast

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Opportunity 3 The World Is Changing Are
You?
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Opportunity 4 Creating Exceptional Customer
Experiences Walk In Their Shoes
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Walk In Their Shoes From Ordinary to
Extraordinary
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Walk In Their Shoes From Ordinary to
Extraordinary Solve Their Problems!

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Walk In Their Shoes From Ordinary to
Extraordinary Solve Their Problems!
Prove Your Value!
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Walk In Their Shoes From Ordinary to
Extraordinary Where did I park my car?

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Walk In Their Shoes From Ordinary to
Extraordinary When is the 300 Parade?

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Walk In Their Shoes From Ordinary to
Extraordinary Popcorn Empowerment
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Walk In Their Shoes Life as
Tigger
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Opportunity 5 Life on the Highwire The Best
Teams are Balanced Where Do You
Stand?
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Outstanding Service
Leadership A Balancing
Act of   Art Science  
Maintenance Risk-Taking
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• Life on the Highwire
• Where is your safety net???
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• All Business is Show Business
• On-Stage vs. Off-Stage
• SCSC Customers For Life
• Cultural, Regional, Self Awareness

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• Opportunity 6
• The Future Starts Here
• Now!
• Its Up to You

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• Opportunity 6
• Its Up to You!
• What Will You
• Start, Stop Continue

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Start Stop Continue
Short-Term (This Week)   Start
Stop
Continue     Long-Term (Within 1 Month)  
Start Stop
Continue
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