Title: The Magic of Exceptional Leadership, Teamwork, and Service
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2The Magic of Exceptional Leadership,
Teamwork Service
3 Confession There is no Magic
4 Confession There is no Magic Its Doing
Ordinary Things Extraordinarily Well
5 The Challenge of Outwitting, Outplaying, and
Outlasting Your Competition
6Lessons From Disney Be Willing to
Change To Remain the Same
7 Organizations That Reinvent Themselves
Doug Lipp
8 Organizations That Reinvent Themselves Will Domin
ate Their Market! Doug Lipp
9Maximize Your Potential
10Maximize Your Potential Overcome the Obstacles
11Maximize Your Potential Overcome the Obstacles
Create the Opportunities
12 The Obstacles
13Obstacle 1 Let The Old Ways Rule
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- Old Ways
- Stuck in A Rut
- Weve never done it this way
- Back in the good ol days
- Thats their job
- What would Walt say?
15Obstacle 2 Were Soooo Good
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17- Soooo Good
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- Arrogance
- Complacency
- The One-Trick Pony
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18 Obstacle 3 Everyone Else is A
Jerk Incompetent Too Demanding
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20- Everyone Else is a Jerk
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- Mutual Bashing Contempt
- Robotic / Self-Centered
- Other Persons / Groups Fault
- No Trust / Mud in Middle
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21Obstacle 4 Save Your Way to Prosperity
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23- Save to Prosper
- Fire the Matterhorn Climbers!
- Tinkerbell? Whats the ROI?
- Who Needs Training?
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24- Save to Prosper
- Fire the Matterhorn Climbers!
- Tinkerbell? Whats the ROI?
- Who Needs Training?
- Dont Value Your Value
-
25 The Opportunities
26Opportunity 1 Communicate Communicate
Communicate
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29Communicate
30- Communicate
- Tear Down the Walls
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31- Communicate
- Tear Down the Walls
- Consistency Discipline
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32- Communicate
- Tear Down the Walls
- Consistency Discipline
- Words Actions Execution
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33Communicate Hire Right
34Communicate Hire Right
Train Right
35Communicate Hire Right
Train Right Treat Right
36Communicate To Achieve Sustain
Your Culture
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41Core Values
42Communicate The Happiest Place on
Earth
43Communicate The Happiest Place on
Earth We Improve Peoples Lives
44Opportunity 2 Observe, Imagine,
Deliver
45Opportunity 2 Observe, Imagine,
Deliver Expanding the Possibilities Through
Teamwork!
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66 Balanced Teams Can Outwit, Outplay, and
Outlast The Competition
67 Teamwork
68- Teamwork
- Seeing the Possibilities Outwit
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69- Teamwork
- Seeing the Possibilities Outwit
- Being Flexible Outplay
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70- Teamwork
- Seeing the Possibilities Outwit
- Being Flexible Outplay
- Relying on Your Team Outlast
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71Opportunity 3 The World Is Changing Are
You?
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73 Are We Looking At the Same Thing?
74 When is a Train, Not a Train?
75 How Clean Is Clean?
76Survival of the Fittest Lessons From
77- Survival of the Fittest
- Lessons From
- Bell Mobility
78- Survival of the Fittest
- Lessons From
- Bell Mobility
- Starbucks
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79Opportunity 4 Creativity Disney Style Know
Your Customer!
80Opportunity 4 Creativity Disney Style Walk
In Their Shoes
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82Walk In Their Shoes Think for Your Customer
83Walk In Their Shoes Think for Your
Customer Solve Their Problems!
84Walk In Their Shoes Think for Your
Customer Solve Their Problems! Prove
Your Value!
85Walk In Their Shoes Think for Your
Customer Where did I park my car?
86Walk In Their Shoes Think for Your
Customer When is the 300 Parade?
87Walk In Their Shoes Think for Your
Customer Popcorn Empowerment
88Walk In Their Shoes Think for Your
Customer Tigger Teambuilding
89Opportunity 5 Life on the Highwire The Best
Teams are Balanced Where Do You
Stand?
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91 Outstanding Service
Leadership A Balancing
Act of Art Science
Maintenance Risk-Taking
92- Opportunity 6
- Its Up to You!
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93- Opportunity 6
- Its Up to You!
- What Will You
- Start, Stop Continue
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94 Mental Toughness
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96 Mental Toughness
Happiness
97 Mental Toughness
Happiness
Performance
98 Mental Toughness
Happiness
Health
Performance
99 Mental Toughness
Happiness
Health
Performance
100 Mental Toughness
Happiness
Health
Performance
101Start Stop Continue
Short-Term (This Week) Start
Stop
Continue Long-Term (Within 1 Month)
Start Stop
Continue
102 "The greater danger for most of us is not that
our aim is too high and we miss it,
103 "The greater danger for most of us is not that
our aim is too high and we miss it, but that it
is too low and we reach it" Michelangelo
104 105Lead The Way! Your Employees And Customers Will
Follow
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