How to Thrive From 9 to 5

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How to Thrive From 9 to 5

• You Can Do More Than Just Survive on Your Job

Presented by Mike Fox
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Vision for Today

• Our jobs can be a place of growing and thriving,
  if we can learn and practice some basic
  principles and disciplines

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Thrive/Survive Self Test
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How to Score

• Questions 1 through 5
• For every answer not checked, give yourself 5
  points
• Questions 6 through 10
• For every answer checked, give yourself 5 points

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Thriving or Surviving ???

• Total Points
• 0-20 Not even surviving, on your last leg!
• 21-75 Barely surviving
• 76-110 Surviving with good and bad days - more
  bad than good
• 171-200 Youre a thriver most of the time
• 201-260 Youre growing and thriving all the
  time - Congratulations!

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Attitude

• There
• is
• no
• secret ingredient

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Attitude

• Guarantee
• If you have a bad attitude youll never do more
  than just survive

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Population by Attitude
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Grumps

• Poison the atmosphere around them.
• Their choice, but dont let it infect you.
• Tune it out, dont listen, hum a tune.
• Dont spend time with them, avoid them.
• Ask for solutions, what would you do?

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Excuses

• If you had my job
• If you had my spouse
• If you had my kids
• If you had my boss
• If you had my bills
• If you had my paycheck
• If you had my health

• Translation
• My bad attitude in not my fault

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Reframing

• Give it a different look
• Focus on the positive
• Once you do, youll
• Unclench your teeth
• Blood pressure goes down
• Attitude changes
• Its All In Your Head

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Self Talk

• If anyone else in the world spoke to you the way
  you speak to yourself
• Youd Punchem

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Self Talk

• Are you feeding too much negative junk into your
  head every day?
• Sometimes it becomes a self fulfilling prophesy
• I know this is going to be a bad day
• Im so tired
• I cant get along without him/her
• Im so dumb

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Goes with the Territory

• If you deal with people, some will be
• Nasty
• Ungrateful
• Rude
• Just plain dumb
• If you deal with peoples money
• They will sometimes go temporarily insane

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Goes with the Territory

• If you have deadlines
• People will miss them
• People will have excuses
• Your self talk
• I expected this
• Im a professional, Im paid to deal with this
• Im not going to take it personally, it goes
  with the territory
• Count your blessings, there is always a bright
  side you just have to look for it.

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Set Your Clock

• Days are won or lost in the morning hours.
• Start your day better
• Getting up 15 minutes earlier isnt much
• Youll be surprised what a difference it can make

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Impressions

• 1st Impressions are important
• Last impression is what is remembered
• What about all the impressions in between?
• If you are not consistently making a good
  impression you will find it very difficult to
  thrive

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Impressions

• Perception Reality
• We all suffer the consequences of how people
  perceive us

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Impressions

• How we look
• How we dress
• How we sound
• How we work
• How we smell
• How we shake hands
• How we make eye contact

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Communicating

• People who thrive communicate well
• Listening is an important part of communicating
• Learn things
• Makes the one speaking feel important
• Hard to screw up when your mouth is shut
• Provide feedback
• Eye contact
• Nod head
• Repeat back

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Communicating

• Listening Problems
• Thinking of what I am going to say next
• Interrupting
• Completing other peoples sentences
• Mind wandering
• Selective listening hearing what I want to hear
• Defensive listening taking it all personally

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Communicating

• The message you send
• 7 by the words you use
• 38 by the tone of your voice
• 55 by non-verbal signals, body and facial
  language
• Words can be bullets
• You cant unsay something
• Use please thank you because and other
  nice words often
• Eliminate crutches

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Communicating

• Tone people hear the tone before the words
• Vitality friendly but not phony put a smile
  in your voice
• Speed slow down, show your interest
• Volume Wimpy or intimidating?
• Clarity Diction and pronunciation, avoid lazy
  lips.

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Communicating

• Non-Verbal
• Eye contact
• Facial expression
• Posture
• Touch handshake or pat on the back
• Avoid nervous or distracting movements tugging
  hair, jingling change in pocket, yawning, shaking
  leg or foot

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Plays Well With Others

• People who thrive get along with others
• Four basic people skills
• Give people your attention
• Call people by name write it down
• Avoid distractions
• Give cues that you are listening
• Never bad mouth or gossip

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Plays Well With Others

• 2. Develop a reputation for dependability
• Be at work, on time
• Do the job
• Return calls promptly
• Make a list
• 3. Go the extra mile
• Someone looks confused, ask to help
• Finish a job, look for another
• 4. Put yourself in their shoes
• Show empathy

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Difficult People

• Dont wrestle with the pigs, when you do you
  both get dirty and the pigs love it.

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Difficult People

• Dont take it personally
• Listen allow them to vent
• Defuse anger
• Speak slower and softer than normal
• Agree where possible
• Apologize if appropriate
• Promise a response
• Clarify Situation
• Offer Suggestions
• and Solutions
• End Positive

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Control the Controllable

• Accept the things you cannot change Have the
  courage to change the things you can and have
  the wisdom to know the difference.
• What can you control?
• Your thoughts
• Your tongue
• Your attitude

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The End