IBM Global Services Overview

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• IBM Global Services Overview

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IBM Global Services
Delivering Industry-Focused e-business Solutions
What Should I do?
Help Me Do It
Manage It For Me
Business
Business Consulting Services

• e-commerce Services
• Security Privacy Services
• Customer Relationship Management
• Enterprise Resource Planning
• Supply Chain Management
• Business Intelligence Services
• Procurement Services

• Web Application Development
• e-business Skills Development
• Custom Systems Integration
• Knowledge Management Services

• e-business Strategy Design Consulting
• Digital Marketing Branding

Strategic Outsourcing Services

• Business Process Management Services
• Web Hosting Services
• Application Management Services
• IT Outsourcing Services

Integrated Technology Services

• e-business Enablement Services
• IT Optimization Services
• Systems Management Services
• Business Continuity Recovery Services

• Networking Connectivity Services
• Hardware Software Technical Services
• IT Product Training Services

IT
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IBM Global Services Strategic Alliancesacross
the ITS Portfolio
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IBM 1 in Networking Services (Worldwide)
Did you know ? IBM Global Services is ranked 1
by IDC in the worldwide network consulting and
integration services market with more than double
the revenue of our next closest
competitor. "Once again, IBM claimed the
market share leadership position, owning 17.7 of
the 19.2 billion global market." Christine
Tenneson, IDC, August 2002
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"People Who Get It .. People Who Get It Done"
Networking Leadership Infrastructure and
Outsourcing Services
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IBMs Cisco Technology Specializations

• IBM is the global leader in Cisco
  transformational technology specializations
• IP Telephony Certified
• IPT Revised
• IPT Services
• Voice Access Specialized
• Wireless LAN Specialized
• Content Networking Specialized
• VPN/Security Specialized
• Network Management Specialized
• Advanced Technology Provider/Customer Contact
• Broadband Cable
• Optical/Storage

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Wireless LANs

• IBM and Cisco IBM ThinkPad T30 with Integrated
  Cisco Aironet

IBM ThinkPad T30 with Integrated Wi-Fi certified
Cisco Aironet 802.11b Wireless LAN
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WLAN Design and Implementation

• Phase I -- Wireless Project Management, Planning
  and System Design
• Project Management
• Determine System Requirements
• Applications (Data, Functions)
• Users (Type, Number)
• Network (Bandwidth, Security, Monitoring)
• RF Site Survey
• RF Coverage Testing
• Identify Source of Interferences
• Identify RF Obstructions Affecting Performance
• Determine Antenna Types and Locations
• Identify Power and Cabling Requirements
• RF System Design
• Assess Design Objectives
• Current Network Topology

• Phase II -- Wireless Installation Activities
• Site Readiness Review
• Ensure Power Installation is Completed per Design
• Wireless LAN Installation Configuration
• Data Cabling
• Access Points
• Antennae
• Security
• Overall Network Integration Testing
• Service set ID (SSID)
• Dynamic Data Rate Shifting
• Radio Channel
• Broadcast SSID and MAC
• Extended Security (Authentication, Authorization,
  Encryption)

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New Growth Technology

• Wireless and Pervasive
• Mobile Connectivity
• Public Wireless LAN
• Network Convergence
• VoIP
• IPCC / CRM
• Unified Communications
• Intelligent Infrastructure
• Content Networking
• SAN
• Optical
• Security
• VPN
• Public Key Infrastructure on VPN

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IBM Information Technology Services Contacts

• North/East Region Doug Vardakas
• Ph 610-578-221
• South East Jim Haughney
• Ph 919-991-3426
• Central Region Sean Burke
• Ph 630-573-7663
• West Coast Alfredo Villalobos
• Ph 972-280-2396