Knowledge Management

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Knowledge Management - towards an innovative
organization EFCA - General Assembly Meeting
and Conference, May, 20th, 2002
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Knowledge Management
Knowledge Management is a concept to harness the
hidden assets of human capital into a powerful
tool of the 21st Century
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People change - the Environment is in flux
Knowledge Management
CRM
BPR
TQM
Maslow Hierarchy of Needs
Scientific Management

1900 1950 1980 1990 1995 2000
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New Times - but the old Tools
The factors of production are money and working
hours The organizations compete by combining
the factors of production in a most efficient way
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y (f) k l
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Input/Output Box
Capital Flow
Material Flow
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The Missing Factor
In reality, the organizations compete with new
ideas and innovations
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y (f) k l i
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The Core Problems of KM
- How to transfer tacit knowledge? - How to
build and sustain an innovative organization?
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The Nonaka - Takeuchi Spiral
Explicit knowledge
Tacit knowledge
Socialization
Externalization
Combination
Internalization
Explicit knowledge
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The Snowden Double-dependency Model
specialist
Specialist Organization
Double- dependent Organization
Speciality
Everyday Organization
Non-specialist
Knowledge
tacit
explicit
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The Three Levels of the Innovative Organization
open, spontaneous
Dynamic Level
Organic Level
Relations
Mechanic Level
predestined, controlled
open, unpredictable
Competencies
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The Basic KM Architecture
Internal communication
Specialist networks
HR planning
Market intelligence
KM development teams
Information management
Information technology
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Mauri Grönroos Lappeenranta University of
Technology, docent Professor of Digital Media and
Knowledge Management 050 - 517 5600 www.gronroos.n
et www.km-int.net www.e-academy.biz www.clicknlear
n.biz