Service users making a difference

1
Service users making a difference
2
Workshop content

• Regional Champions Bolton/Torbay roles
• Bolton model
• Interactive session

3
Regional Champions

• What are Bolton doing?
• Service user involvement survey
• Collate findings on best practice
• NW event 20th February 08 to examine best
  practice
• Put together a database of best practice
• Develop a website based best practice guide
• Video, audio, documents
• Launch event June 19th 2008
• For more details contact sphelpline_at_bolton.gov.uk
  

4
Regional Champions

• What are Torbay doing?
• Self-assessment evaluation tool
• Re-imbursement policies
• Integration into mainstream consultation
• Business planning
• Local Area Agreements (LAAs)
• South West events Feb May 08
• For more details contact
• Claire.Truscott_at_torbay.gov.uk

5
The Bolton model

• Appoint a service user advocate
• Innovation to keep people engaged
• Consulted all existing service user groups
• Ask about how people wanted to be consulted and
  involved
• Set up the Community Expert Panel (CEP)
• Advocate and service user attends Core Strategy
  Group
• CEP/Core Strategy Group joint meetings

6
What difference made?

• Changing our quality standards for services
• Altered the SP eligibility criteria
• Mystery shopping services, website
• Information leaflets, service directory
• Peer reviewing - validation visits
• CEP members have gained employment and entered
  into training/education
• Reviewed our involvement strategy
• Shaped new service provision

7
Interactive Session
Your chance to get involved!