UNDERSTANDING BUSINESS COMMUNICATION

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UNDERSTANDING BUSINESS COMMUNICATION

• CHAPTER 1 - OBER

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Organizational Communication

• Types
• Reports
• Email
• Meetings
• Interview
• Telephone

• More types
• Interpersonal
• Business lunches
• Reading mail
• Dictating
• presentations

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Components of Communication

• Define communication
• Stimulus
• Filter
• Message
• Medium
• Destination
• See figure 1.1

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Dynamic Nature of Communication

• You tell me??????

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Verbal Communication

• Oral
• Written
• Email
• Website
• Memos
• Letters
• Reports
• Misc.
• Contracts, company literature, newsletter,
  bulletin board notices.

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Directions (flow) of Communication

• Formal network
• Downward
• Upward
• Horizontal
• Cross channel
• Informal
• Grapevine
• What is gossip????

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Barriers to Communication

• Verbal barriers
• Inadequate knowledge
• Inadequate vocabulary
• Interpretation differences
• Language differences
• Inappropriate expressions
• Over-abstraction abiguity
• polarization

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Non-verbal barriers

• Inappropriate signals
• Conflicting signals
• Perceptual differences
• Inappropriate emotions
• Distractions
• Noise, temperature, seating, poor copies, body
  odor, too many.

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Ethics

• Define ethics
• Issues
• Defamation
• Privacy
• Fraud misrepresentation
• Content of messages
• Codes of ethics

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Writing ethically

• Is this message true?
• Does it exaggerate?
• Does it withhold or obscure information to be
  communicated?

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• Does it promise something that cannot be
  delivered?
• Does it betray a confidence?
• Does it play unduly on the fears of the reader?

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Writing ethics

• Does it reflect the wishes of the organization?

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3-Ps Model for writing

• Problem
• Process
• Product
• See end of chapter
• See exercise 1