Reaching Our Business Goals

1
Reaching Our Business Goals
Global Reach With Local Touch . . .
Competitive Advantage

• Management Information
• Actionable Knowledge

• Global SAP IT Portfolio

• Productivity Tools
• Information Management
• Virtual Teaming
• Learning and Awareness

Global Transformation

• Help Services
• Performance
• Provisioning

• Connectivity
• Capacity
• Communications
• Information Stewardship

Basic Building Blocks
. . .Changes The Way We Work
Based on a series of business workshops
2
Opening The Doors

• Connectivity
• All locations should be attached to our network
• Strive for innovative fit for purpose solutions
  to accommodate diverse security and capacity
  needs
• Anyone in the Company can access the network
  anywhere and at anytime
• Securely and easily connect third parties
  including JVs, associates, customers and
  suppliers
• Highly reliable and easy global access to the
  network (home base) through local facilities by
  providing
• Touchdown facilities at key locations
• Local dial access globally
• Access via local devices at any location
• Access via personal devices at any location
• All network resources are free flight
  accessible (e.g. print, file servers, fax,
  copiers, etc)

Opening The Doors

• Connectivity
• Capacity
• Communications
• Information Stewardship

Continued . . .

• In Plan

3
Opening The Doors

• Capacity
• Anticipate and plan for network capacity needs
  and take proactive steps as required
• Between locations (WAN)
• Within locations (LAN)
• Pursue emerging technology to allow for ever
  increasing connect speeds for remote users
• Ability to set priorities for network traffic to
  manage optimization especially where bandwidth
  low and demands are high
• Ensure hardware and key peripherals upgrades are
  planned and aligned with technology cycles and/or
  application deployments

Opening The Doors

• Connectivity
• Capacity
• Communications
• Information Stewardship

• In Plan

4
Opening The Doors

• Mail / Calendars
• One common messaging/calendaring system
  implemented across all locations (including one
  common fax system)
• Ability to translate text to/from voice messages
  for frequently mobile users
• One common directory which is updated daily and
  available at all locations
• Directory must be segmented to facilitate
  appropriate handling of third parties
• Unify all types of messaging (e.g. voice, video,
  mail, fax) for integration and ease of use

Opening The Doors

• Connectivity
• Capacity
• Communications
• Information Stewardship

• Phone, Cellular, Pager
• One common voice mail system
• Capability to easily and reliably voice
  conference to internal and external parties
• Migrate to a global cellular and pager service

Continued . . .

• In Plan

5
Opening The Doors

• Conferencing (Video / Sharing)
• Establish premier video conferencing facilities
  at the major sites
• Allow for desktop to desktop team conferencing
  (anywhere to anywhere with proper hardware and
  communications)
• Integrated collaboration tools which allow
  everyone to see/share the same things

Opening The Doors

• Connectivity
• Capacity
• Communications
• Information Stewardship

• In Plan

6
Opening The Doors
Opening The Doors

• Information Stewardship
• Develop, implement and communicate a best
  practice guide for communication practices (e.g.
  use of e-mail) and publish newsletters on helpful
  hints
• Develop, implement and communicate a best
  practice guide for information storage and
  placement (e.g. web, file servers, folders,
  database, etc)
• Develop, implement and communicate a global
  information retention policy
• Develop, implement and communicate a policy for
  inter/intra company information sharing. Dealing
  most directly with the boundaries imposed by our
• Tax positions
• Legal positions
• Other positions (e.g. dealing with terrorist
  states)
• Develop seamless capabilities for enabling
  personal certification and encrypted information
  flows as required by the business situation

• Connectivity
• Capacity
• Communications
• Information Stewardship

• In Plan

7
Operating Our Assets

• Help Services
• 7 days by 24 hours globally (tiered service model
  balancing needs and costs)
• Service model must optimize both geographic and
  demographic needs at all times balancing service
  and cost
• Ability to handle multiple languages (as
  appropriate)
• Ensure ability to track and manage services from
  end to end
• Provide automation to significantly reduce the
  hassle and costs associated with transitions
• Capture service issues and proactively drive out
  root causes

Operating Our Assets
Opening The Doors

• Performance Management
• Ability to show consumption and associated total
  costs
• Ability to demonstrate competitive pricing and
  performance
• Manage to agreed to performance expectations for
  key strategic services

• Help Services
• Performance
• Provisioning

• Service Provisioning
• Maximizing leverage our global buying power
• Minimize redundancy of services (optimize
  resources)
• Services are understood and Hassle Free

• In Plan

8
Working Together

• Productivity Tools
• Enable the ability to share, view and edit
  compatible documents through common tools and use
  of common file formats
• Carefully plan and time transitions (version
  upgrades) to maximize the value of the investment
• During transition periods, ensure proper tools
  are in place to view and/or convert documents
  between versions to allow for a seamless
  migration

Working Together
Operating Our Assets
Opening The Doors

• Productivity Tools
• Information Management
• Virtual Teaming
• Personal Learning

• In Plan

9
Working Together

• Information Management
• Common user interface to search and access all
  electronic knowledge and information independent
  of storage location
• Provide ability to classify, check-in and
  check-out electronic documentation
• Ability to trigger events when information
  changes
• Leverage mail, directory and web services to
  integrate workflow and document management
• Leverage these information services to improve
  business processes and information flow within
  Co. or outside

Working Together
Operating Our Assets
Opening The Doors

• Productivity Tools
• Information Management
• Virtual Teaming
• Personal Learning

• In Plan

10
Working Together
Working Together
Operating Our Assets

• Virtual Teaming
• Ability to easily create a communities of
  interest (teams) in an open or secure space that
  is geographically dispersed (virtual)
• Provide a full function teaming environment that
  integrates the following
• Member profiles (experts)
• Voice
• Video
• Chat rooms
• White boarding
• Shared presentations
• Application sharing
• Document management
• Group scheduling

Opening The Doors

• Productivity Tools
• Information Management
• Virtual Teaming
• Personal Learning

• In Plan

11
Working Together
Working Together
Operating Our Assets

• Learning and Awareness
• Provide multiple forms of training delivery to
  facilitate learning and compliment staff
  schedules
• Classroom
• Computer based
• Text based
• Streamed video
• Newsletters
• Keep the businesses informed on the emerging
  technology landscape and the implications on our
  computing environment using
• Presentations
• Web sites
• Newsletters

Opening The Doors

• Productivity Tools
• Information Management
• Virtual Teaming
• Learning and Awareness

• In Plan

12
Enabling Business Activities
Enabling Business Activities
Working Together
Operating Our Assets

• Global SAP IT Portfolio
• The rapid transition of our applications
  portfolio from a mostly local to a more regional
  / global orientation (e.g. SAP, open resourcing,
  employee development, etc) presents us with a
  significant hurdles ahead which will have
  profound implications on our existing
  infrastructure.
• To prepare we need to develop options,
  recommendations and migration plans that optimize
  the global, regional and local infrastructure
  services in the following areas
• Backroom computing facilities (e.g. servers)
• Backroom services (e.g. backup, recovery,
  contingency)
• Application support and enhancement
• Application helpdesk / training
• Also, need to improve our capability to align
  application and infrastructure plans ensure our
  ability to deliver and to optimize resource
  utilization.

Opening The Doors

• Global SAP
• IT Portfolio

• In Plan

13
Strategic Leverage
Strategic Leverage
Enabling Business Activities
Working Together
Operating Our Assets

• Management Information Actionable Knowledge
• Our ability to exploit applications and
  infrastructure will be limited if the layers
  below are not in place
• Recognizing that knowledge, know-how and
  information are at the core of all that we do
• Structured
• Ability to access, sort and view information from
  transaction systems in many different ways to
  support key decision making and business model
  activities
• Unstructured
• Extend information management capabilities to
  enable filtering and validation of unstructured
  information
• Add taxonomy (structure) to information that
  enables it to be rapidly shared and retrieved
• Easy ability to locate internal and external
  experts
• Behaviors
• Provide coaching to facilitate rapid
  transformation of the businesses to learning
  organizations

Opening The Doors

• Management Information
• Actionable Knowledge

• In Plan