Glocalizing IT Standards for Virtual Asia

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Glocalizing IT Standards for Virtual Asia

• Prof. Dr. Ahmad Zaki Abu Bakar
• Chairman
• Malaysian National Information Technology
• Standards Committee of SIRIM
• Professor
• Faculty of Computer Science Information Systems
• Universiti Teknologi Malaysia

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My Proposal in Myanmar, 1999

• The Problem
• Standardization of IT Requires
• A Lot of Time Effort
• Many Resources
• National Commitment
• Next Step for GII Implementation
• Popularize Usage of IT Standards
• Introduce to IT Industry
• Creative ways
• Emphasis on Software Developers

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Incorporating IT Standardization into Software
Development

• How to apply IT standards into Software
  Engineering (SE)?
• Consider SE Life Cycle Models
• Build-and-fix
• Waterfall Most Widely Used
• Rapid Prototyping
• Incremental
• Synchronize-and-stabilize
• Spiral
• Object-Oriented - Latest

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Consider Commercial Product Design Practice

• Aim
• High Quality
• Conformance to International Req. Standards
• Use Design for...

• Design for List
• Design for market (DFMk)
• Design for manufacturing (DFM)
• Design for assembly (DFA)
• Design for testability (DFT)
• Design for Usability (DFU)
• Design for serviceability (DFS)
• Design for OHSA (DFOHSA)
• Design for Green (DFG)
• Design for Conformance (DFC)
• Design for International (DFI)

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Design For Glocal

• If Design for International
• What about Design for local?
• Why not useDesign for Glocal (DFGL)
• Global Local
• Term Glocal
• Asma Abdullah, 1996
• Think Global, Act Local!
• Software Globalization Localization

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For Software Quality

• For Takeshis Quality Characteristics
• Functionality
• Reliability
• Efficiency
• Security
• User-Friendliness
• Maintainability
• Flexibility
• Portability
• Testability
• Interoperability
• Installability
• Reusability

Please Insert Glocalability
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Towards Information Utility
i
Information Appliance
Universal Connectivity
Client/Server
Minis, PCs, IT, Islands
Mainframes
Distributed and Networked Personal Computing
Cooperative Computing
Internet
Information Utility
Centralized Computing
1960s and 1970s
2000 and Beyond
Source HP MIMOS
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Information Utility
When computing and access to information is
available and affordable to anyone, anytime,
anyplace like ...
water
electricity
telephone
Information utility
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Virtual Asia

• The wonder of ICT
• Internet Technology creates
• Virtual organizations
• Virtual/cyber worlds
• Borderless world
• Asian organizations country can be
  interconnected to form Virtual ASIA

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Latest Development

• Malaysia has embarked on K-Economy
• Japans e-Asia
• E-ASEAN
• What can we do to reduce Digital Divide?
• What can we do for K-economy, e-Asia e-ASEAN?

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Malaysias National IT Agenda

• Education
• Skills development
• Acculturation

People
Access and Equity
Qualitative Transformation
Civil Society (Vision 2020)
Applications

• Indigenous content development
• Interactivity
• Infotainment, Edutainment, Infocommunication

Infostructure
Creating Value

• Network
• Affordable appliances
• Legislation

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Electronic Business
SOME TECHNOLOGIES USED
SOME INFORMATION GATHERED
SEARCH ENGINE
SEARCH BEHAVIOR
BUYER LOCATES GOODS
ON-LINE CATALOG
BROWSING BEHAVIOR
RECOMMENDER AGENT
CUSTOMER PREFERENCES
CONFIGURATOR
SELECTION OF GOODS
EFFECTIVENESS OF PROMOTIONS
SHOPPING BOT
BARGAINING STRATEGIES
AGGREGATOR
PRICE SENSITIVITIES
INTERNET
NEGOTIATION
AUTOMATED AGENTS
PERSONAL DATA
TRANSACTION PROCESSOR
SALE
MARKET BASKET
DATA INTERCHANGE
CREDIT/PAYMENT INFORMATION
PAYMENT
CRYPTOGRAPHY
DELIVERY REQUIREMENTS
E-PAYMENT SYSTEMS
DELIVERY
TRACKING AGENT
ON-LINE PROBLEM REPORTS
ON-LINE HELP
POST-SALE SERVICE
CUSTOMER SATISFACTION
BROWSER SHARING
FOLLOW-ON SALES OPPORTUNITIES
INTERNET TELEPHONY
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The Electronic Supply Chain
Source
SuppliersSupplier
CORPORATE BOUNDARIES
SOURCE A. BIFFI, PF. CAMMUSONE
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Bricks v. Clicks Digital Divide
DATA-POOR
BRICKS
CLICKS
DATA-RICH
SOURCE NUMA-Q (IBM)
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Business Driver 1

• Find Customers
• Acquire Customers
• Inform Customers
• Fulfill Customer Request
• Retain Customers
• Service Customers

• Mass competition
• Increased revenue
• Customer retention
• Profitable relationship management
• Efficient effective business practices

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Business Driver 2

• Demand management
• Supply Chain Management
• Execution
• Distribution / Logistics
• Demand fulfillment
• Service maintain

• Global competition
• Increased throughput
• Customer responsiveness
• Inventory reduction
• Efficient effective process
• Return on assets

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New Business Modelfor Virtual Asia
From
To

• Mass production
• Effective use of capital
• Improved efficiency
• Internal focus

• Mass customization
• Effective use of knowledge
• Reducing time to market
• Customer-centric

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Mass Personalization

• Treating each user as an individual
• key is INFORMATION
• How to acquire and store information about
  customers
• Cookies
• Question and response
• Clickstream analysis
• How to use the information effectively
• Personalization technology
• Customer relationship management
• real v. cyber world

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eCommerce Technology

• Internet Access security
• Mobile technologies Cryptographic security
• Web architecture Search engines
• Data interchange Data mining
• Multimedia Intelligent agents
• Databases

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eCommerce Requirements
Catalogs
RFQs
Quotations
Ship Notices
Letters of Credit
Purchase Orders
Electronic Payments
Bills of Lading
Invoices
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IT Standard Glocalization

• Local requirements
• Global requirements
• Take care of Multiracial, Multicultural
  Multilingual issues
• Glocal IT Standards

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End of Presentation

• Terima kasih.....
• THANK YOU...