Customer Testing Briefing

1
Customer Testing Briefing

• 22 November 2001

2
Agenda

• Customer Testing Overview
• Agreements
• Enablement Process
• Customer Testing Services
• Conformance Service
• Customer Development Service
• Test Slot Scheduling
• General

3
CUSTOMER TESTING OVERVIEW
4
Customer Testing Overview
31 March 2002
Testing Environment
Production Environment
26 Nov 2001
Technical Readiness Test
Customer Based Test
Customer Development Service
Live Connectivity Test
Full Market Dress Rehearsal
Enable-ment
Enable-ment
Conformance Test

• Host to host Members (including member installing
  Talx servers)
• Data Vendors
• Software Vendors

• All Members
• Data Vendors

Mandatory
Optional
Only software conformed on or before 31 March
2002 will be migrated to the production
environment for go-live in May 2002
5
AGREEMENTS
6
Agreements
Signing of Agreements
Enablement
Scheduling
Testing
Each enablement process is set in motion by the
signing of the applicable service agreement(s)
Order Form
7
ENABLEMENT PROCESS
8
Enablement Process
Customer
JSE
JSA JSE Services Agreement CEIF Customer
Enablement Form SAP Service Access Point USAP
User Access Point KEK Key Encryption Key KCV
Key Check Value
JSA Order Form
CEIF (SAP ID, USAP, Enablement ID)
Network configuration Ping test
KEK package
Seven business days
Receipt of KEK Form
Applicable to Trading Customers only
Install KEK generate KCV
Authorisation of KEK Form
Confirm KCV
9
Enablement Process
The JSE User Readiness Help desk is the
customers single point of contact for the
enablement of customers for the testing
environment.

• The CEIF(Customer Enablement Form) contains all
  the necessary information to set up an user
  enablement.
• The majority of the CEIF information is derived
  from the Order Form which forms part of the JSE
  Services Agreement.
• For a trading customer, KEK information will be
  recorded on the CEIF.
• Receipt of KEK components should be confirmed
  within 24 hours, otherwise it may be deemed to be
  a suspected security breach by the JSE.
• The JSE will verify the signatures of the
  recipients of the KEK components against those of
  the recipients nominated in the Order Form.

10
Enablement Process

• The following details will be allocated for all
  customers
• USAP
• SAP ID
• Enablement ID.
• A SAP can have a number of Enablement IDs and
  each Enablement ID can have a number of USAPs.
• A SAP ID relates to the physical address from
  which a customer connects to the JSE.
• If a customer connects from more than one site,
  then more than one SAP ID is required.
• An Enablement ID is required for each system that
  a customer runs. If a customer has a primary and
  back-up trading system as well as an information
  system, then 3 Enablement IDs are required.
• The above relationship is set out in the diagram
  on the following slide.

11
Enablement Process
INF InfoWiz System TRD JSE SETS System TBK
Customer Testing System
12
CUSTOMER TESTING SERVICES
13
Customer Testing Services

• The JSE Customer Testing Services provide a
  Testing Environment to Customers for testing,
  development and training purposes.
• The two distinct types of services in the Testing
  Environment are
• The Conformance Service
• The Customer Development Service (CDS)
• Access to the Customer Development Service will
  only be granted upon the successful completion of
  the Conformance Test.

Customer Development Service (CDS)
Conformance Service
14
CONFORMANCE SERVICE
15
Conformance Service
The Conformance Service is divided into three
distinct test areas
Customer Based Test (CBT)
Technical Readiness Test (TRT)
Conformance Test (CT)
Optional, but recommended

• The mandatory TRT establishes connectivity to the
  test service and a customer has the opportunity
  to eliminate the most common technical
  connectivity problems
• The optional CBT is recommended because it
  provides customers the opportunity to prepare for
  the Conformance Test. A customer may choose to
  follow the Conformance Test scripts and/or to
  test other functionality not performed during
  conformance
• Conformance is attained on successful completion
  of all CT steps. Conformance is a QA process
  required to gain access to the Customer
  Development Environment.

16
Conformance Service

• The Conformance Service enables customers to test
  the interface between their systems and JSE SETS
  (Trading Conformance) and/or InfoWiz (Information
  Conformance).
• It also includes the testing of events which are
  rarely experienced, such as high volume
  broadcasts.
• During Conformance Service test sessions (whether
  TRT, CBT or CT), dedicated Customer Testing
  Analysts (CTAs) will support customers. CTAs are
  available to provide advice and guidance on the
  format and content of the test and monitor
  customer activity on the service.
• Customers installing host to host connections
  will have to undergo Conformance Testing.
• MAW customers will not be required to test or
  conform separately to the service. Customers
  installing shrink-wrapped desktop software with
  standard hardware and software and not installing
  a server at their own sites qualify as MAW
  customers.

17
The Technical Readiness Test (TRT)
TRT
CBT
CT

• As part of the Information TRT, customers should
  be able to receive the following
• Full reference data downloads
• Re-request missed messages
• High volume of data (This is not mandatory during
  the TRT, however, customers should ensure that
  they attempt this functionality prior to taking
  full conformance).
• As part of the Trading TRT, customers should be
  able to prove the following
• Enter a solicited message via the Secure
  Interactive Interface to generate a MAC (Message
  Authentication Code)
• Respond to an unsolicited message via the Secure
  Interactive Interface to generate a MAC
• Request an Own Order Book Download via Secure
  Interactive Interface and Interactive Request
  Interface.

18
The Customer Based Test (CBT)
TRT
CBT
CT

• Executed on a less formal basis. Customers may
  elect the cycles they wish to take.
• Customers may disconnect from and return to the
  service to make configuration changes to their
  software.
• Information customers may wish certain cycles to
  be repeated (I01, I02, I07 I09 cannot be
  repeated).
• Trading customers may test scenarios not covered
  in the Conformance Test (CT).

19
The Conformance Test (CT)
TRT
CBT
CT

• The Conformance Test is a closely monitored QA
  process which follows predetermined test scripts.
  
• Each step in the script has to be passed as a
  set, should one step be unsuccessful the entire
  test has to be repeated.
• These are split between Trading and Information
  cycles.

20
Conformance Service Availability

• The Conformance Service is available from 26
  November 2001 on each JSE business day. The JSE
  proposes that no testing will be conducted
  between 24 December 2001 and 4 January 2002.
• There are three test slots available per day
  (until 31 March 2002), each from 10h00 to 15h00
  SAST which may be used to perform a TRT, a CBT or
  a Trading and/or Information CT.
• Each slot supports one trading and one
  information interface.
• Should a customer pass the TRT in less than 5
  hours, the remainder of the slot may be used to
  perform a CBT.
• Depending on demand additional slots could be
  made available.

21
CUSTOMER DEVELOPMENT SERVICE
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Customer Development Service

• The Customer Development Service (CDS) provides a
  test environment in which customers can continue
  to develop and enhance their system functionality

• The Live Simulation Service provides system rules
  and instruments mirroring the live market
• The Scripted Scenarios Service provides simulated
  scenarios during the trading day for instruments
  contained within this service
• In the Customer Specific Service each customer is
  allocated 3 dummy instruments for use without
  interference from other customers
• The Training Service supports customers end user
  training activities.

CDS Market Structure
Live Simulation
Customer Specific
ZA22
ZA22
ZA01
ZA01
ZA02
ZA02
ZA03
ZA03
Segment
Segment
Segment
Segment
Segment
Segment
Segment
Segment
(Stocks from
(Stocks from
(Live
(Live
(Live
(Live
(Live
(Live
ZA01, altered
ZA01, altered
Stocks)
Stocks)
Stocks)
Stocks)
Stocks)
Stocks)
codes)
codes)
Scripted Scenarios
Training
ZA23
ZA23
ZA21
ZA21
ZA11
ZA11
Segment
Segment
Segment
Segment
Segment
Segment
(Stocks from
(Stocks from
(Stocks from
(Stocks from
(NSX stocks)
(NSX stocks)
ZA01, altered
ZA01, altered
ZA01, altered
ZA01, altered
codes)
codes)
codes)
codes)
23
CDS Availability

• The Customer Development Service is available
  from 26 November 2001 on each JSE business day
  from 11h00 to 19h30 SAST. The JSE proposes that
  no testing will be conducted between 24 December
  2001 and 4 January 2002.
• The JSE User Readiness Help desk will perform
  first line support for all activities in the
  Customer Development Service from 09h00 to 17h00.
• From 17h00 to 19h30 the service will be
  unsupported.
• MAW customers will not access the CDS directly,
  they should contact their Software Providers.
• Two types of access will be made available
• DEDICATED ACCESS connections will be available on
  a subscription basis. Subscribers will have the
  sole use of that connection on JSE business days
  from 11h00 to 19h30 SAST for a month.
• BOOKABLE SLOTS are available on JSE business
  days, each from 11h00 to 19h30 SAST for the
  booking of regular or ad hoc slots.
• Please note that a limited amount of access
  connections are available.

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TEST SLOT SCHEDULING
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Test Slot Scheduling
Scheduling of slots on the Conformance Service
and connections to the Customer Development
Service will be conducted by the JSE User
Readiness Help desk.

• Conformance Service
• Slots may be scheduled once the original, duly
  signed JSE Services Agreement and Order Form have
  been returned to the JSE.
• Customers should specify if they want to do a
  High Volume Test.
• Seven business days notice is required.
• Customer Development Service
• Access may be scheduled once the mandatory
  Conformance Test has been passed.
• Five business days notice is required before
  Customers will be able to access the CDS for the
  first time, thereafter two business days notice
  will be required.

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GENERAL
27
Bandwidth requirements
HIGH VOLUME BROADCAST Peak bandwidth during
Information Conformance Test 149.5 K ? 20 minutes
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Customer Testing Service Fees
10h00
15h00
TRT
OR
CBT
OR
CT

• Conformance Service
• Each customer will be entitled to a maximum of
  six slots
•  
• Slots can be used for any test at the customers
  discretion
•  
• BUT, only a maximum of three slots may be used to
  perform CTs
•  
• Additional slots will cost R12 000 VAT

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Customer Testing Service Fees
Customer Development Service
19h30
11h00
DEDICATED ACCESS
R10 000 VAT per month

• BOOKABLE SLOTS
• REGULAR SLOTS, repeated a minimum of three times
  after the initial slot (e.g. every Monday for
  four weeks)
• AD HOC SLOT (once off slot)

R600 VAT per slot
R800 VAT per slot
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User Readiness
User Readiness Visits
User Readiness Communication Sessions

• Individualised sessions will be scheduled as
  required.

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Communication

• A Conformance Testing email group will be used
  for the distribution of all communications,
  including the availability of test slots. All
  prospective Conformance participants should
  ensure that they form part of the group by
  forwarding their details to the JSE User
  Readiness Help desk.
• JSE User Readiness Help desk telephone (011)
  520 7309 / 7280
• JSE User Readiness Help desk email
  JSESpec_at_jse.co.za
• Web www.jse.co.za / jse initiatives

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JSE User Readiness Help desk
The JSE User Readiness Help desk will perform the
following functions

• User Readiness
• Field and route JSE User queries (related to JSE
  SETS and InfoWiz)
• Develop and post FAQs on the JSE website
• Maintain JSE User and Vendor contact details.
• User Enablement
• Field and route customer testing process and
  related queries
• Schedule customer test sessions
• Maintain a customer test schedule/calender and
  maintain details of those undegoing customer
  testing
• Assist with the distribution of USAPS and KEKs,
  maintain, follow up and store user enablement
  forms.

• The JSE aims to acknowledge receipt of all
  queries within 2 hours and to reply as quickly as
  possible.
• All non-JSE SETS and InfoWiz queries will
  continue to be handled by Business Support.

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QUESTIONS